I stayed 27 nights in the Premier Suites Plus Amsterdam during my one-month-long business trip. I was excited to stay in such a new hotel. Unexpectedly, I had to postpone my arrival for three days. One phone call to the reception and they took care that my reservation was held. Of course, I was expected to pay for those days also that I could not attend. (I understand the day rate, but taxes per day, even so, I wasn't present on those days?) On arrival, everything seemed good: personnel at the reception were nice, the room was clean and had the facilities promised. The bed was comfy, the kitchen had enough equipment so I could make various foods during the month, noise insulation between rooms and hallways was above average, and every day I walked past the reception I got greeted. Then the criticism: During the booking, I could reserve complimentary slippers and a bathrobe free of charge. These were absent from day one. Also, because I stayed for a longer period, I got free weekly cleaning service. At check-in, this was told to happen every Tuesday. I was asked to move my own stuff away for those days so the cleaning service could do their best because they are not allowed to move the resident's belongings. First week, cleaning happened on Monday. Alright, no biggie, I am better prepped next week. They followed the routine to clean rooms on Mondays. Except the last week's Monday. I asked about the situation from reception. They were shocked and apologized me countless times and promised to take the word to the cleaning service, and clean the apartment the next day. But cleaning didn't happen. Either they forgot, or the cleaning service once again forgot/did not care. The hotel had hanging cards for the door e.g. please empty trash can. I had it hanging from the moment I noticed on Monday afternoon that my room was not cleaned till next day 16:00. On Tuesday, the cleaning service did empty the trash. No apologies, or any comments. I mentioned this also during my check-out, and the reception was once again confused. More about the cleaning: I think they did nothing for the floors. They did vacuum the floors in the hallway. Why not the apartments then? In a month you do gather some dirt to the floors, especially because there are no carpets. Additionally, the quality of the cleaning varied every week. One week I got a new batch of bottled water, last two weeks I didn't. The first weeks cleaning was done during the day before 15:00 (check-in starts at that time). Second last week cleaning was ongoing after 15:00 once I arrived from work. All in all, Premier Suites Plus Amsterdam does have good location near the Amsterdam-Zuid train station (only 6 minutes to the Schiphol Airport). Also, easy connection to the city center. They had nice rooms with good amount of facilities. Still, being new is not enough to be luxurious. Problems with the cleaning service need to be resolved. Even the main lobby floor was noticeable dirtier on my depart
Excellent
58 Reviews