Stayed at the amazing Via Amsterdam recently. First impressions were great a lady helped us massively before arrival answering all our queries in reservations and was very helpful with tips of places to visit and getting tickets etc even very helpful travel tips from the airport. We came to check in and loved the place it’s about a 10 minute walk from the local station could be done quicker once you know the route. The whole reception lay out is huge, lots of seating, games area, even it’s own cinema area. We had a very nice gentleman on check in called Bart who was lovely, he helped us with directions, booking breakfast and dining tips. We dined in the Bar called the dude and had a couple of drinks. Bar is quite expensive but nice vibe only fault we found was a very limited restaurant menu choice, we did eat the burgers (no other choice) and they are recommended but you don’t want to eat the same thing every night. Rooms are spacious but quite sparse could do with a table and a couple of chairs to be fair so you can sit and chat. Very clean and comfy beds. Showers only and a bit small but offer free shampoo and shower gel, no towels so bring your own. Breakfast was a bit of a poor show and could do with improvements. For the amount you pay it’s not worth it. You could go into Amsterdam and buy something better for cheaper. We had seen online people complaining about not being central but honestly it’s no issue there is a metro within walking distance and takes you directly into Amsterdam central in about 15 minutes and run regularly. Overall had an fantastic stay and would highly recommend to anyone. You cannot fault the place. I did have a nightmare after checkout tho and was my only complaint as I was overcharged and tried for nearly a month to get a refund from the manager jonannes who wouldn’t speak to me because apparently he was too busy (not the best customer service from a manager) I tried calling and emailing but he just wouldn’t reply or sort the problem and other poor staff tried to make excuses for it not being sorted sooner, it was eventually sorted by someone else but after such a good stay it did leave me feeling slightly disappointed. Hopefully he has improved his customer service by now as this does not reflect on how good this place actually is.
Very Good
85 Reviews