Guest User
September 4, 2024
We booked this hotel as a couple in our early thirties after seeing how popular it was in social media and from recommendations, we went to Mayia exclusive resort in Rhodes last year and were told that Stella Island was on the same level, it was not. Pros Very nice looking place with decks over the water etc Buffet breakfast was nice, lots to choose from, fresh orange juice in the mornings was nice. Cons On arrival we were told to download the app to check in, we were asked if we would like a drink which we did but were made very clear we could only have this one if we wanted another we would have to pay, downloaded the app, clicked the button to check in and that was it, no information on restaurants we could use, how many times we could use them, where the bars or restaurants were literally nothing, our bags were loaded onto a buggy and we were driven to the room. We were shown how to switch the air con on and that was it. First few days sat around the pool next to the cabana bar, the service was so slow, out first day was 37 degrees and the woman came around 3 times all day to take drinks orders! she then told my partner the next day it was too hot for her to take orders and in that heat we don't get the best service!! Frequently bought over the wrong drinks around the pool, over the first few days this happened at least once a day, drinks we didn't order, drinks we ordered but were made wrong etc, we then moved to the pool area next to reception and the service was much better, still don't come around often enough to take your order but it was better. Asian restaurant, waited 30 minutes for our food to then be told our food had been given to another table and ours would be another 10 minutes, what?? Next night steak restaurant, we ordered the sharer steak, we were half way through our dinner when they came and told us this isn't our steak we ordered, took it away and waiting another 5 minutes for what we actually ordered to arrive!! Second time we went to the steak restaurant we waited 25 minutes for a drink as they had 1 bartender to the steak and Asian restaurant, then my partners dessert came which wasn't what he ordered so had to wait another 10 minutes for his dessert to come. The buffet for dinner was so small there was barely anything there unless you wanted bread salad or sauces. Cocktails and beer are vile, the cocktails are syrup over ice you could only have 1 as more than that would give you horrific heartburn, the beer was so watered down, if you wanted a Mythos you had to pay for it as it was on the 'premium drinks menu' Service was so so slow, once night we waited near on 30 minutes for someone to come over and take our drinks order, you try to go to the bar to order and they will tell you to sit down and someone will take your order!! No snack bar to get something small throughout the day like ice cream etc The shower room was awful on our last day, its a shared room with 2 showers and 3 toilets men and women's, the doors ar