Guest User
September 18, 2024
Note that you need to drive into the Valet parking area when you arrive as there is no on street parking, no reception area parking and no real signage stating that you have arrived at the Hotel. The room at Canopy by Hilton in downtown Austin was clean and comfortable. The beds were firm and comfortable although the bed covers are getting old and not too comfortable in themselves. The Air Conditioning is Amazingly Quiet, the best I have ever experienced in a Hotel. Beware, the bottled water is $8 each. This makes you question using everything else provided in the room. No actual channels on the TV, just apps to choose from. I didn’t bother. The lobby ‘Canopy Central’ - central space for guests is very well worn, I ime for a refresh. Guest Services [staff] were fine if they weren’t asked anything unexpected. When asked about an excessive charge to my credit card, they had no idea and told me they were unable to even tell me what the total charges were for the previous night. All the staff were very welcoming and friendly. We found it interesting that there are earplugs provided for every room until afternoon arrived and the music from the clubs and bars that surround the hotel started up. Glad we had the earplugs!!