Ethan D
July 28, 2024
I recently stayed at the Nelia Gardens Hotel, and while the rooms and general area were quite nice, my experience was utterly ruined by the horrendous bar staff. Their attitude was a perfect blend of apathy and incompetence. Not only did they ignore guests for extended periods, but when they finally did grace us with their presence, they acted as if serving drinks was the most burdensome task imaginable. The bartenders were consistently rude and unprofessional, more interested in their phones and chatting among themselves than attending to guests. On multiple occasions, I had to practically beg for service, only to receive poorly made drinks that tasted like they'd been mixed by an amateur. Cleanliness was evidently not a priority either; the bar area was filthy, with sticky surfaces and unwashed glasses scattered about. It’s a shame that such an otherwise lovely hotel is marred by such abysmal bar service. Management should seriously consider overhauling their bar staff or at the very least, sending them for extensive retraining. Until then, if you value good service, avoid the bar at Nelia Gardens at all costs.