Guest User
November 24, 2021
We spent last weekend with my family in this accommodation that is advertised as an immersive experience in nature with the literal words: "wooden cabins integrated into the forest"... Well, we arrived at night and they offered us to sleep in the part of the vineyards saying that it was much better than the place we had requested, which was in the oaks in the central part of the forest, but we trusted what they told us and we agreed, as we arrived at night we could not see that the part of The vineyards were dry and in the morning we were met with total disappointment and felt cheated. We didn't want to complain at the time because we didn't have the body to argue, in fact I just signed up for TripAdvisor because it's the first time I've written a review. The fact is that the day after my stay I wrote an email explaining the situation and the response was to affirm that it is not vineyard season and that they were offering me 30% on the next reservation, then I had to tell them that it is a place of high cost to knowingly put clients in front of an esplanade of dry earth with sticks and that they had to take responsibility because people are looking to see nature... the worst of all is not feeling that I have wasted money but that on top of that I The hotel director called, upset and very rude, instead of knowing how to redirect the situation, saying that she is used to working in luxury hotels and rather seemed the opposite, very rude and saying that I had disrespected her. to say that now the esplanade was a place of dry land with sticks (see the photo for yourself, it is reality and you have to accept that now it is not pleasant to be there) and he told me that I did it because I wanted my money back, when precisely I could have refused to pay at the time and I didn't want to say anything... it is unfair to spend money on travel, tolls, food and accommodation to go to a place that right now is not in good condition, so, as The director, instead of apologizing and assuming her fault, did nothing more than tell me that the problem was me and act offended, very unprofessional, because I had to tell her that don't worry, she wouldn't give me the money back but the minimum they should have done It's about letting me enjoy the place another time and not having to shell out the money again, but with a 30% discount that I thought was hilarious. In short, if you have to go, I suppose it will be worth it if they don't put you where the vineyards are in the fall. I don't know because I couldn't enjoy the experience and of course I won't repeat it because I feel cheated and wooed. I also put a photo of what they advertise on their website, which is the part of the vineyards that you yourselves can see the difference from what I found.
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