Pet-friendly Hotels in Baku

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Our stay at the Holiday Inn Baku was very comfortable.The Staff was warm and helpful. The Location is excellent. The Breakfast was sumptuous and the timings relaxed. One member of the Staff at breakfast took it on himself to remind us to come early, everyday. On a lighter note ! No complaints, we were always served well. The Rooms are large and well appointed, it was important for us as it was an 8 days stay. I would strongly recommend this Hotel for Stay in Baku.

”I would like to express my gratitude to Mr. Basher and the staff for their exceptional assistance during my stay. The room was impeccably clean and spacious, offering a comfortable size . Moreover, the location was superb, situated right in front of a beautiful garden and a bustling market. I highly recommend visiting this place to anyone seeking a pleasant and convenient accommodation option. Once again, I extend my heartfelt thanks to Mr. Basher and the entire staff for their outstanding service. I am certain that future visitors will have an equally enjoyable experience.

We stayed here a year ago and had an excellent experience. This time I found some deterioration in the quality for example of the amenities, reduced to the essentials. The breakfast is of quality but limited. Reception staff available and prepared. Great breakfast staff. Excellent pool staff.

The location is superior, more than 2 kilometers straight from the seaside, you can walk to the Maiden Tower Scenic Area and Haibin Avenue Park. Comfortable room, generous breakfast, good service! High cost performance

The hotel is surrounded by wealthy areas, very safe, the hotel has complete facilities, just bring your own toothbrush and toothpaste, and there are many types of breakfast. The overall feeling is worthy of the price. It is not convenient to eat and shop around.

Please read carefully. I stayed this hotel for 4 nights, first impression was good. Room was clean and big. Brakefast also quite good. I enjoyed my stay 2 nights but after that my trip has been collapsed. I was trapped by hotel staff. I wanted to change my currency that i had US dollars that time. And outside there is no restaurant and other facility so i have decided to change my currency from hotel as hotel staff suggested me but i got high rate on exchage money. That was no problem because I needed money. Reception area people saw how much money i have and after that they made plan to trap me. One guy came to me and his name is Ibrahim. Working as a front desk manager. He said, if you want tour guide then i can be yours. I really wanted to local person for my travel in baku because hotel is far from the majot activity. At night 9 o’clock when he finished his shift, he took me to nizam street at one nightclub. We had 2 beer and 3 glass of whisky for the 3 girls, girls was setting on our table. We enjoyed that 1 hr. Then bill came and i was shocked. Bill amount was 370 manat. That was horrible. It’s around 220 US dollar. I went to bill counter area and asked about bill. They started to argue with me. I said i ordered only 2 beer and 3 whisky glass means bill around 30 manat as menu card shown. After 2 boxers came to club and they started to argue with me and forcefully tried to tell me pay thr bill. I was scared so i paid 200 US dollar. After i came to out with hotel staff ( Ibrahim ) girl came to me and said , you have paid huge amount and its included with my charge, just go to your hotel room and i will stay till morning. I said , okay. I took her with me outside the hotel area. We were 4 people time time. I , ibrahim , that nightclub girl and taxi driver. Driver asked me 50 manat from nightclub to my hotel. Usually its takes only 3 manat. Hotel receptionist said , its not taxi , its a club car. I said okay and i paid 50 manat also. But after that i realised that i was trapped. I told that girl please go back i really don’t want to go with you in my room. As you asked 30 manat that money i am giving you but please go. But she never go, she started argue and said , i will not go otherwise i will call the police and yes my security guard means that taxi driver will stay here till im in your room. I was collapsed. Hotel receptionist doesn’t say anything. He just stand like a statue.I said to her, okay sleep in to my room and i will spend my time on reception area but for that she is not ready. She always telling me i will call the police. I said okay lets go and i took her into my room. When she arrived in my room she asked 200 dollar. Omg i was trapped. She said , police will come soon if you not ready to give. I was finished. I gave her 200 dollar but she want more and more. I said , I don’t have money now. She took my power charger also. After many fail attempt i request her please go. Then she went. I lost my 400 dollar and 50 manat.

My husband and I stayed 6 nights at the Sheraton Baku in Oct 2023. We were happy with the location, near the water and close to the old city. The room was average size, the bed and pillows were comfy, the bathroom had a large shower with rain and hand held shower nozzles, the tv had several international channels in English and other languages. The room faced the waterfront and had a large balcony with table and 2 chairs. All along the waterfront is a promenade and parkland for people to bike, walk, play. This public area extends the length of the downtown area. We had trouble with the A/C in our room, but after attempts over 2 days to fix it, reception moved us to another room. There is a wonderful restaurant where we had dinner a few nights. We tried pizza, soup, spaghetti bolognese and several salads and were very pleased. The staff were attentive. The restaurant has a nice ambience with an outdoor patio. The lounge area has so many fantastic coffee table books. Huge books that weigh a ton on art, culture, history, architecture, etc. The breakfast buffet was outstanding with many delicious dishes: fresh fruits and veggies, breads, cheeses, hot items, and eggs to order. Breakfast staff were attentive and eager to please. Elbaciz the F&B supervisor was always on top of things, making sure we were happy with the food and arranging to get us some coffee or whatever else we needed. The chef Mazahir always made us the perfect soft boiled eggs. The whole breakfast team were great. I would recommend this hotel for comfort and close to the old city.

Excellent upmarket hotel. Very friendly staff, nothing too big or small. Stayed at this hotel for 2 nights. Missed a night so they gave us a complimentary upgrade to a suite facing the old town / overlooking the flame towers. Lovely room, cleaned twice per day and comfy beds. There’s a lovely bar on site which also had a pianist on the Friday evening; plus a whiskey/ cigar lounge which was pleasant. Drinks in both were great. Also used the room service option. Chocolate fondant was excellent, chicken sandwich average but a decent selection and prices of the mini bar fridge weren’t unreasonable. There is also a spa on site, although didn’t use it prices weren’t advertised and couldn’t find much online (even tried downloading the four seasons app). Did ring them to get prices but can’t recall what they are. The hotel also has an ATM which is really handy as taxis are predominantly cash based if you use the Bolt app to get a driver. You can also rent scooters to get around the city which are a very short walk away from the hotel (and worth it considering the traffic!). Felt very safe here and would definitely return back to the same hotel again.

In order to see F1, close to the track, many Ferrari and Alfa Romeo team staff also live here, next to the train station, the bus stop to the airport is also opposite the hotel, the subway station is also 5 minutes away, the location is very Ok, 28may shopping mall is nearby, the hotel breakfast is also very good, the first day we arrived early, not yet to enter the room, the front desk warmly let us go to the restaurant to eat a free breakfast, the room is also very large, also from With kitchen equipment, microwave oven, living room is also quite large, the hotel belongs to IHG, non-competition period, the price will be higher.