Blue Mountains Hotels with Balcony

My husband and I did a Wednesday, July 12 night away at this hotel. I didn't have a resrvation but the front desk was so kind and very Welcoming. I am a Bonvoy member and the young lady at the desk gladly updated us to a balcony room over looking the village. I have absolutly ZERO complaints about this property. It is beautiful, the room was very clean. Great space and we found the employees, right up to the valet desk very nice. We will DEFINATLY make this our get away hotel when we return to the Mountain's. Thank-you Westin for such a great stay.. :)

We came to Toronto to see our son, who drove us for 2 hours to take us to the Blue Mountains. We chose to stay at the Blue Mountain Resort, which is a bit like a European town. There is a different beauty both during the day and at night, and it is also a good feeling to take a slow walk in the light rain. Canada 🇨🇦 is not cold enough this year and it doesn’t snow much, so the snow on the snowy mountains is not thick enough and the fog is heavy. Next time we go there in the summer, it should be more fun. I specially chose a suite with two bedrooms and one living room. The room is really big and has all the kitchen facilities. Both toilets are also very clean and the beds are very big. Only when I checked out, I discovered that the hotel had charged an extra fee, because my room rate was paid in full to Ctrip in advance, but the front desk still deducted an extra fee from the deposit for no reason without explaining the reason. I could only give immediate feedback to Ctrip’s 24-hour customer service butler, who quickly resolved it within an hour. The lady’s attitude was also very good. After verifying the situation, she immediately said it was the hotel’s problem and overcharged some miscellaneous fees during the Christmas period. There was no prior notice. Explain, so Ctrip will bear the responsibility and directly refund the equivalent amount of RMB cash💰 to me. Ctrip’s service is still very secure, like it👍

My husband and I enjoyed another fun night in a 2 bedroom unit that was immaculate and stocked as we have come to expect. We had an opportunity to drive into Collingwood and rent an e-bike from Little Ed's for a drive along the Georgian Trail all the way to Thornbury (45-60min bike ride) and enjoy a light lunck and pint at The Mill. My husband travelled on his road bike and I was able to keep up with his pace despite a crazy headwind heading there. E-bike rentals for 3 hours are $35.00 which I consider very reasonable. They also rent regular bikes, kayaks, etc. We love Embarc's quiet location away from the village but still within walking distance across the street. We love the pool and hot tub amenities that are never overpopulated and always clean. The reception staff (Hi Lisa!) are always so helpful and pleasant. This resort is our favourite home-away-from-home and we always look forward to visiting.

The hotel staff was very nice and willing to answer questions and meet our needs (e.g. extra blankets as we felt cold during the rainy season). The room was clean and comfortable. In addition, the hotel is nicely located and is very close to the restaurants, shops and the cable car station. Highly recommended.