Marrakech Hotels with Balcony

Place is nice and clean, staff was also very helpful. However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly. Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”. Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night. Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.

Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.

Cute riad, and clean, but that's about all I can say. The room was tiny and stiflingly hot; the air conditioning couldn't even cope with such a small space. The bathroom/toilet doors were inconvenient and really just for show. All the bedding was covered in terrible pilling – it wasn't just how it looked, it felt like sleeping on a grater, very uncomfortable and unpleasant, and the mattress was hard. The breakfast was a joke: a mini flatbread, a small pancake, and a tiny biscuit. They poured a sip of juice into the bottom of a glass, served a 200ml teapot (meant for two) and all this with a cheerful 'enjoy!' What is there to enjoy? Couldn't they at least offer one egg? We eat breakfast at the hotel not to take thoughtful pictures over a biscuit, but so we don't have to run around the city an hour later looking for a proper meal. And the first thing they did when we arrived was try to upsell us on extra services (hammam, massage) – they didn't even let us go to our room, they sat us down and said, 'choose!'

The hotel looks beautiful! Even if you don't go anywhere it would be enjoyable. The location is great as it's attached to Menara Mall so everything you may need is nearby. I visited with a friend for my birthday and arrived to a very beautifully arranged room with Happy Birthday cushions and even found a cake in the room in the evening! It really made my day and I am already planning to go back! We used the spa and had a nice luxury treatment as well. The staff were very accommodating and managed to book us in and the laundry service was also very speedy. Overall I really enjoyed my stay and would recommend it.

The host is incredibly friendly and helpful, making us feel very welcome throughout our stay. We also had the wonderful opportunity to try a traditional Moroccan-style breakfast prepared by the host, which was absolutely delicious and a truly memorable experience✨✨

The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious. However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions. I also had a massage, which was excellent. Every staff member was very attentive and helpful.

I recently had the pleasure of staying at this wonderful hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality, making the check-in process smooth and efficient. The room was spacious, impeccably clean, and thoughtfully designed, offering a perfect blend of comfort and modern amenities. The bed was incredibly comfortable, ensuring a restful night’s sleep, while the stunning view from the window added an extra touch of relaxation.

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

I booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start. The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa. The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day. The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning. The photo is a view from our room. The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.

The staff were very helpful and attentive. The breakfast was generous and varied, with something for everyone, and the cleanliness was impeccable.