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9.8/10
Outstanding
GGuest UserAs very seasoned travelers, my family and I enjoy exploring the most amazing resorts and hotels around the world, which we look at with a very discriminating eye. For the Oberoi Marrakesh, it is truly difficult to find fault. The hotel, relatively new, is simply stunning with the impressive lobby and villas, as well as expansive gardens with 2700 olive trees. The acting General Manager Mamdouh is the perfect and consummate hotelier, ever present checking everything non-stop, to ensure the guest experience is nothing less than 5-stars. Jalal from their F&B outlet surprised us with an entire loaf of lemon cake to take back to London that was not available on two breakfasts which we sore missed after our first breakfast. El Habib is an amazing server ready to grant you at least three wishes with his magic lamp! Khalid the Duty Manager also asks non-stop how they can improve a service that is already par excellence. Our hats off to the amazing pastry chef who makes baked goods that rival the best Parisian patisserie. I saw the two staff who cleaned every machine in the fitness center using four sprays leaving neither dust nor germ —- they focus on the minutest detail. The whole team is just extremely well-trained and professional and very committed in their desire to exceed your expectations. The synchronization of their efforts, in the most natural and sincere manner, always with big smiles, translates to nothing less than less than a truly memorable experience. They know how to make you feel like Arab royalty! We will certainly be back!!! Thank you so much to all of you!!! Shukran! If you want that “palace in the middle of the oasis experience” in Marrakesh, you will not get it any better than at the Oberoi!
GGuest UserThis is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
GGuest UserIt was rly amazing, the Hotel looks so impressive inside and you can discover so much. The stuff is very helpful and kind. What i not liked.
- the security stopped me and asked if i am a guest i found it a bit of insulting. At the end he not even apologized for asking.
- we booked 2 rooms. instead of bringing both of us in each room they brought me and my friend to my room and just after asking they setuped the room for my friend
- i used the minibar and drunk one beer after i wanted to pick the 2nd one i figured out someone drunk it already and putt it empty in the fridge. My luck i could solve the issue quickly with the stuff and i not had to pay it. But at this price just disappointing.
Overall we had a great stay and it was very comfortable in the room and the park is great so also the cocktails and food.
If i would come back, yes with my Girlfriend a bit longer to discover more whats hidden in this Magical Hotel
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserThe service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
GGuest UserVery good hotel, because I booked it for my friends, so I have just introduced the hotel in another message. The service is very good, the health is great, and the hotel is very Moroccan. It is also very convenient from the ancient city.
MMohamedIt was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.
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What is the average rate for 5 star hotels in Marrakech?
For 5 star hotels in Marrakech, the average price on weekdays is TWD 19,878, and the average price on weekends (Friday–Saturday) is TWD 20,282.