Irving Hotels with Balcony

This review comes from a hospitality property owner/operator who has seen both sides of the guest/management experience. We booked a one night stay at this property prior to flying out of DFW the next morning. When we arrived, the room we had requested through Hiltons website was having repairs to the cable tv so we accepted a different room. The room seemed chilly-the outdoor temps were in the 40s. We adjusted the thermostat with no results. After giving the system an hour to adjust, we called the front desk. They sent a maintenance man to check. His instruments showed a temp of 67 degrees, however a little banging around, he said he thought it was working and left. Nothing changed. We turned the thermostat to 80 degrees-the highest it would go-but magically the room temp stayed at exactly 67 degrees. We went down to the front desk and asked to be moved. The clerk went to the back for a few minutes and came back to tell us they were full and had no other rooms available. But he was sending maintenance back up to check on it. Oh—and they would send a couple of blankets. We decided to visit the managers reception while maintenance worked in our room. While there, we noticed several groups of men coming in together. All were in work clothes and sweatshirts. The atrium was even chillier than our room so we left to go back upstairs. We ordered room service which was a very pleasant experience and excellent service. When it was delivered, we commented about how chilly the hotel is and she said, “yes, the guys complain when we turn up the heat”. Bottom line? This hotel caters to corporate contract guests and has their systems governed to their desires with no leeway for individual room controls. There were other maintenance issues not mentioned here. Second conclusion? They were not full as I checked availability and they had vacancies. Another room would not have solved our problem since all systems must be governed to the hotels parameters. So, if you choose to stay here, ask for the contract price because that’s the service you will get.

Standard American 4 star hotel service. The breakfast is simple. There are many restaurants around a 10-minute walk, which is very convenient.

I stay in a lot of courtyards (200 nights per year in Marriotts) as they seem pretty consistent. This particular property, the outside and the rooms are updated. The bed was exceptionally soft (too soft) but did not degrade the stay. The staff was friendly and professional. There is a shuttle service at this hotel that you will need to schedule. Im willing to come back again.

A weekend staycation seemed like a great time to check this place out. We started off well with a wonderful upgrade to a villa room and a great shuttle ride out to our building. After dinner at Knife (exceptional service, average food) we headed back for the room for the night. The turn down service was lovely. The room itself had issues. The plugs on one side of the bed didn’t work so no charging cables would work. And the layout of the room is such that, if you are hot sleeper, no air flows over the bed, making for a rough night. The room has a huge patio but zero furniture so no sitting on the patio and relaxing. We spent the next day by the lovely pool. It was a little dirty, which was surprising. The drinks came relatively quickly but our food order didn’t get put in so that was disappointing. We made our way back to the room to clean up to head to a show in Dallas and the room hadn’t been refreshed. No big deal, we figure they’ll do it at the turn down service (spoiler alert, no turn down service or refresh on Saturday). We called to try to have our car pulled up and no one answered the phone after numerous calls. None of these things are huge deals. But at a Ritz you expect superb service and quality and here it is definitely hit or miss.

During my recent stay at NYLO Las Colinas I had the pleasure of meeting Jamie and Jessica. Both worked the bar alongside Chaffee. The ladies provided great service, good suggestions on menu items and were very attentive to their customers. Keep up the good work!

My family was in the area to visit schools. They were very impressed with the construction of the hotel and lay out of the rooms, even the parking lot was nice. Everything was beautiful and very clean. The breakfast buffet was very good too! The location was great! We would certainly stay here again.

As a Marriott Platinum I try to choose hotels with a Club lounge. I always enjoy the evening snacks/drinks. For some reason the Sheraton DFW does nothing in the evening except put out granola bars and water. There's also sodas in a fridge. The Club level room is nice, the restaurant food- baby back ribs fantastic. Overall it was a nice stay but come on Marriott, the lounge is suppose to have a little wine/snacks in the evening (even house wine). As I came out of the lounge there was a guy at the elevator who said, ”You must have special powers. My lounge card won't let me in.” I told him to just check with the (not mean but def not friendly) front desk.

The airport shuttle goes to the purple courtesy van sign, terminal D, the shuttle is shared by several hotels, called the north hotel. The waiting time is a bit long, there may be too many people. But the hotel is extremely clean! The room is also big, with breakfast! It is the most cost-effective hotel I have ever stayed at! ! Towels and sheets are called a white snow! Take the living room.

Me and my friend stayed here for 7 nights as we were attending Wrestlemania, but also wanted to visit the DFW area. 
Airport Very simple and straight forward arriving in DFW from the UK. If you aren’t driving like us, you can either get a cab to the hotel, or hop on the Dart and get off at the Urban Center station. Once you’re at the station give the hotel a call and they’ll send their shuttle bus to collect you.
 Hotel in general The hotel was very clean and well maintained. It has a small shop inside which is reasonably priced compared to the 7/11 next door lol 
Hotel Location There are plenty of bars and restaurants within 15 minutes walk of the hotel. But further afield you can head into Dallas or Fort Worth by train or cab. 

Hotel Room A basic room but very clean, and had everything you’d need for a stay. The bed is very comfortable, and the air con worked very well thankfully due to the heat! Wi-Fi The Wi-Fi was fast and stable, and allowed me to keep in contact with my family back home.

Staff
I mainly dealt with the reception staff, who were all lovely. The housekeeping were always visible and everything was spotless. Shuttle Bus Will take you too and from the local area up until 10pm. We used this for the first 2 days to get a footing in the area, then once we knew where we was we walked to most places. 
Local Area There is a canal and Lake you can walk around which is really relaxing in the morning. Do yourself a favour and visit The a corner Bakery and The Ginger Man in Las Colinas, and also Nosh & Bottle and the Alamo Drafthouse Cinema at the Music Factory. However all the people I met in the local area were awesome so do check out as much as you can. Wider Area Not too far from Dallas where there is plenty to do. Either a couple of dollars on the Dart or around $18-$20. There is plenty to do in Dallas which is well documented, but if you get the time please do go visit Fort Worth and get down to the Stock Yards. A taxi from Fort Worth though is higher though at about $35-$40.

All in all... I’d highly recommend this hotel to anyone. If you’re visiting Dallas, I’d say stay here so you’re close enough to visit but can retreat to a quieter area. Book an extra day or two as well to take in the wider DFW area.

I think it is a recommended hotel for business trips. The size of the twin beds is wide. The necessary services are decent. The transportation wasn't bad.