Guest User
June 1, 2023
To start, we found 3 cockroaches in the room just 5 minutes after entering the room. We notified the staff available at the restaurant, thinking it was hotel staff (we later learned that the hotel had no staff present on the premises other than the cleaning staff who only came in the morning). Their management was to kill the 3rd cockroach (my husband had already killed the previous 2 while I was going to look for someone), and they told me that they were going to call the manager to offer us a solution. After 10 minutes waiting outside the room, I went to look for them again, and THEY HAD FORGOTTEN TO CALL!!!! Finally another person came with a spray for the cockroaches, he sprayed it all over the room and we had to wait another 2 hours while it ventilated because with the smell so strong we couldn't go to sleep. We had arrived at night and we were very tired, the hotel had already been paid for and we couldn't move to find another place. I managed to speak with the manager on WhatsApp and she told me that she was on vacation, to contact the director. I spoke to him several times throughout the stay, and had very good words, but he only arranged a more thorough cleaning the next day. With the spray and cleaning, the problem of cockroaches in the room was solved, but we still saw them on the terrace and in the restaurant facilities. The daily cleaning was negligent (they replaced the towels that you left hanging to be used again, but they replaced the ones that you had left on the floor to be washed), they did not change or clean the glasses of water that we used especially to brush our teeth ( there were only 2 glasses in the room), under the bed it was better not to look; The pool was not clean, almost no one bathed and we never saw the bar inside the pool open. Communication with the staff was quite difficult because their level of English was quite poor. We didn't have that problem in any of the 5 hotels we visited during our trip to Bali (some much cheaper than this one). The breakfast was the poorest of all the hotels we stayed in. I'm not going to go into more details because it would be endless, but to summarize and with the desire to help no one have to experience what we experienced there, I will say that it is a hotel that they have built with enthusiasm and very nice decoration, but that the Management is not competent in any way and in a short time it will be a place impossible to visit, because the lack of staff, the low qualifications of those they have, the lack of maintenance and cleaning will ruin the facilities. On the other hand, and this is something that we should have verified better, the location is terrible, it is far from everything and on a street without lights and without sidewalks. I hope this review is useful to someone.
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