Guest User
November 19, 2024
Very unpleasant experience! My wallet was stolen at the airport, and all my cash, including credit cards, bank cards, and documents were gone. After calling the police, I needed to end my trip in Bali early. My flight tickets were immediately changed, and I notified the hotel about the cancellation arrangements, but the hotel refused. They were willing to help me cancel the room and get a refund, but they also refused to accept any negotiation, even if I had provided proof of police report! Very disappointed! I like Bali! I will definitely not book this hotel again next time! I won’t introduce any more friends!
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