Guest User
February 27, 2024
I strongly advise against this establishment. I sent 2 of my employees to stay there for 2 nights and I have never seen a hotel with zero customer care and attention like this place. The boys arrived, after 10 hours by ferry and 2 by taxi, they asked to pay via instant transfer and were told that it was not possible (throughout Indonesia you pay via transfer to local banks). The boys didn't have enough cash or credit cards so they couldn't make the payment. The facility was asked to give them the room, holding their documents until the payment, which they could make in an hour's time. The hotel staff invited them to go and withdraw the cash somehow, despite the pouring rain that showed no signs of stopping, without an umbrella or anything and after a long journey. They didn't want to give him the room even if they withheld the documents. Shame on you, if I could give you zero I would have.
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