Shahnaz alavi
December 20, 2023
Hotel Review: A Tale of Contrasts
Stellar Location: The hotel's location was exceptional. Its proximity to GWK, gorgeous beaches, and easy access to local transport was truly remarkable. A definite highlight!
Service: A Mixed Bag:
Room Allocation Issues: Despite confirming a king bed during check-in, we were initially provided a room with two single beds. The distance to the room and the necessity to call reception from a bathroom phone (due to a broken phone in the main room) compounded the inconvenience.
Communication Challenges: The response to our room issue was slow and confusing, with a bellboy unsure of his role, adding to the disarray.
Room Reassignment Confusion: The next room, though identical in design, had the single beds pushed together, which could have been done in the first room. This arrangement awkwardly positioned plugs and switches between the headboards, causing further inconvenience.
Cleanliness and Maintenance: Several aspects here were concerning.
Kettle Misuse: Discovering a kettle previously used for cooking noodles was off-putting.
Neglected French Press: A leftover tea bag in the French press indicated a lack of thorough cleaning.
Room Maintenance: The small shower room, a broken study table LED, and multiple visits from service staff for repairs disrupted our comfort.
Pillow Variance: An abundance of square pillows, with only two being rectangular, seemed peculiar.
Facilities: Impressive Yet Inconsistent:
Culinary Delight: The breakfast, especially the avocado toast with poached eggs, was delightful.
Recreational Spaces: The game room and huge congkak with pebbles were enjoyable, though the plastic chess pieces were a letdown.
Cultural and Leisure Activities: Hosting Kecak performances, a flea market, and beachfront dining added a unique charm.
Overall Ambiance: The hotel exuded an 'old money' experience, enhanced by amenities like bike rentals.
Conclusion: The stay was a rollercoaster of highs and lows. While certain aspects like location and some facilities were outstanding, issues with service, room comfort, and cleanliness led to a mix of annoyance and appreciation. It was an experience of mixed feelings.