Intercontinental Hotel & Resorts Hotels in Bali

During my stay at the hotel from July 14th to July 18th, I encountered several issues that I wish to bring to your attention: Upon my arrival on July 14th, I had booked a room with a King bed, but upon arrival, I discovered that my room had a twin bed configuration instead. After requesting a change and mentioning that I am a ”Diamond Member,” the room was switched to a King bed within 10 minutes. However, there were no welcome amenities set up in the room. On July 15th, I called reception (dialling ”0”) to inquire about breakfast and requested to invite my friend as part of my membership benefits. The receptionist took some time to check and later informed me that if my friend joined me, there would be an additional charge due to hotel policy regarding a third person. I was surprised that the receptionist was not aware that I was staying alone. Throughout my stay, turndown amenities were never set up, which was disappointing as a ”Diamond” member. It seemed that the hotel overlooked this aspect of service. On the day of my departure July 18th, which also happened to be my birthday, no one acknowledged this special occasion. During breakfast with my friend, I observed another guest receiving birthday wishes and a cake from the restaurant staff. When my friend informed the staff that it was also my birthday, it took another 10 minutes for a birthday cake to be brought to my table with a birthday song. Overall, while the hotel's public areas were well-maintained and had a pleasant ambience, the service experience fell short of expectations. I believe there is room for improvement, particularly in ensuring that the service matches the level expected by loyal members like myself. Staff were generally kind and polite, but attention to detail and proactive guest recognition could be enhanced. Thank you for your attention to these matters. I trust that my feedback will contribute to improving future guest experiences at your establishment.

The hotel is okay, but it just happened to be under renovation recently, and I kept digging through the wall when I was resting in the afternoon. Then because of the renovation, they didn't have enough rooms. We asked them for late checkout several times and they only gave us until 1 o'clock. Not very human. The interior of the room is okay, but the door is not windproof. When the wind and rain are blowing, you can always hear the whine of the wind from the door and window. Children can be a little scared at night. It has been renovated but not a big change, it is still a bit old. But the room was quite comfortable.