Arunee B.
January 2, 2024
Entering the accommodation at 9:00 p.m., there was no staff available to provide service. **This is understood to be during the long holiday season. We called the room ourselves when checking in. In conclusion, the accommodation had a security guard come to take care of us instead. He's already old. We informed him that he had reserved through Trip.com and he said no, he wouldn't accept it. Are you only receiving items from another company? *Until it's cleared up Before getting into the room It's a waste of time. He doesn't know much and doesn't listen to customers + Uncle's tone of voice and service are not okay. Do we pay friends in exchange for services like this? The price is quite high compared to 1 night, 1,000 + the service received. The room does not match the cover, the air conditioner is not cool, the room is stuffy + there are water stains. **Please leave a message to the accommodation if you would like to receive guests at the event. Maybe just sometimes or temporarily. Please provide information and recommend better basic services to customers.
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