Marf D
August 19, 2024
Staying at the Leela Palace in Bangalore was by far the best hotel experience my wife and I have ever had. The facility is literally a palace, with all of the finery you would imagine. Yet the price was surprisingly affordable, considering! The customer service was beyond the highest level I have ever expected. In particular, three employees outdid themselves. Unforunately I can only identify one by name, and that is Anush Rava, a Concierge Associate, who welcomed us our first evening, ultimately settling a a hectic miscommunication situation with our prior driver. The other two outstanding individuals were, one, the HEAD bellman. He also helped with the "driver situation", taking especially good care of us, smoothing everything out so that we could enjoy our stay. Lastly, the HEAD Concierge later really helped us with some particular needs we had, looking for jewelry, etc. He, like the others mentioned, was unusually generous and helpful, and most importantly effective, making our situation the best it could possibly be. We will return again and again to the Leela Palace, Bangalore.