Novotel Living Bangkok Sukhumvit Legacy

recently stayed at this hotel and unfortunately, my experience was far from satisfactory. The room assigned to me was poorly maintained, with a strong and unpleasant odor permeating the entire space. To add to the discomfort, we were placed in the last room on the floor, which I believe is far from ideal and not a preferable choice for any guest due to its isolated location. Despite having made a request for a different room, my request was not accommodated, and I was left with a room that did not meet basic expectations. Considering the price I paid through Trip.com, I feel this level of service and room condition is completely unacceptable. It is my strong recommendation that the hotel management and ownership take immediate action to address these issues, as it severely impacts the guest experience. Furthermore, I believe platforms like Trip.com should perform more rigorous vetting before listing such hotels to ensure quality and value for money. I hope this feedback is taken seriously, as improvements are necessary to meet even the most basic standards of hospitality.

Amazing little hotel nestled behind the back alleys. Not so short walk to emquartier but a short walk over to emsphere. The staff was super friendly. Breakfast was not as bad as the reviews mentioned. The spread was acceptable, maybe just insufficient staff in certain moments (ie cups ran out, tables not cleaned after etc). The shower was similar to what reviews mentioned (ie hot and cold) and I finally understood the aircond sound review (ie the aircond sounds like it's from the 90s - but we did turn the fan speed down and turn the temp down which was bearable at night). All in all, it's one of the ok options in the area