TownePlace Suites Dallas Bedford

Stayed at this run-down hotel during the month of June for 29 days. Older hotel but got a cheap rate $80. My advice STAY AWAY!!!! First 5 days the cable didn't work and the staff kept giving me instructions to reset the box, but it didn't work. The box had to be replaced. There was a weekend of kids running throughout the hotel while the parents party on the patio. Staff said nothing at the time. I had to speak with management about it. Had a 1-bedroom and the a/c unit is in the living room only so it was hot. The tech Broderick came at least 6-7 times, but every day the unit would shut off while I was out. Eventually, the unit went out completely and I had to move to another room. Called Marriott customer service halfway thru, but they were no assistance. That seemed to create a hostile environment with the staff. The a/c and cable worked in the 2nd room, but the fridge went out. 3 days no fridge and no one came to fix it. My food went bad. During the 29 days there was no service. I changed the sheets myself and went down for towels or other items. Many times not available so I had to check back daily. My secondary phone had a cracked screen so I placed it in the drawer. One of the housekeepers took my phone. Didn't realize until I unpacked my things at the second hotel. Frustrated with myself because there is no way I should have put up with all this as a paying customer. If you want a Marriott property Residence Inn Bedford location is close by and a much better choice. I tried to save money by staying here, but the nightmare ended up costing me way more money and distress. The hotel needs a physical and staff makeover.

The building looked a little old, but it was kept very clean. It was very quiet and the bed was super comfy. We really enjoyed our stay.

Nice place to stay. Loved the kitchenette

A convenient location to visit family. We will be back.

Front desk was super friendly & helpful. The room was clean and the bed comfy. The property is outdated and one of the bathroom cabinet doors fell off when I touched it. I would stay here again, just keep visual expectations low.

At check in, front desk personnel Todd, denied that payment had been made through *******. Even though payment had been made a month prior and I had the itinerary #. He asked for a credit card to hold for room charges and ended up charging the credit card for the stay. I have been attempting to resolve this for a month and still have not. When calling the hotel they claim they did not charge the card meanwhile my credit card statement says otherwise. On another note, at 10 pm on the first night of my stay I went downstairs to ask if they had any salt and pepper packets. I found the front desk clerk and a member of housekeeping in an extremely inappropriate situation with one another in the back area behind the counter. I had to clear my throat and say excuse me several times before they could even hear me. Upon noticing me the housekeeping staff left quickly and Todd came to the front to see what I needed. It was very uncomfortable. I find this staff member to be inappropriate as well as incompetent.

They don’t clean rooms everyday. Garbage can pile up

I stayed here for a short vacation with my partner and we loved it. It’s close to a lot of stores and food options. Very nice location. Very clean. Would definitely stay here again. Everything about this hotel is nice. Bed is very comfortable. Highly recommend!

Very bad experience. Marriott is known for quality but this hotel is very bad. The staff and management don’t care about their guests. The televisions don’t work and they don’t care to check the rooms to make sure everything is functioning properly. The door in the bedroom did not close or lock. the tub doesn’t drain the cook did not show up there were no waffles and breakfast was a mess