Best Hotels near Cactus Jungle Nursery and Garden, Berkeley

I stayed 3 nights in a female room, beds in a capsule style, a spacious and quiet room, a big locker, and it covered my bag, common bag and jacket. In every floor they have a lounge with TV, microwave, freezer, coffee and tea. The location is excellent, close to the market, public transport and tourist points at 20 minutes walk. I love and recommend!

I was extremely disappointed with my recent stay. I spoke w/ the front desk manager & with many other staff during my stay at this location. This turned what was supposed to be an exciting, exploratory visit to Oakland for house hunting, into a bit of a drag and disappointment. I have outlined some of my feedback below as I think this should be addressed on a larger level so that others do not have the same experience as us. First, I am FUMING irritated by how I was treated by the valet at this hotel. It happened twice in the same evening, with the same person. He was rude, talked down to me about how to speak to the valet staff about how I need my car to be parked, and had extreme attitude, after making me move my own car several times because he was overwhelmed. This is unacceptable. I have driven cars in hundreds of hotels both in and out of the U.S. and I am not about to be talked down to by a valet attendant. The hotel itself. This hotel needs help. The bathroom is dirty and broken down. We had a tile loose above our bed that made us nervous to sleep and the floors were pretty gross in the bathroom. It was an extremely warm weekend in Oakland and our room was so warm and the AC was not working properly. We had to call and have a fan brought to our room because we couldn’t sleep. Also we had a lot of issues with the television not working on the internet. So had major limitations on working Netflix etc. The hotel service. We needed plates and silverware for take out one night. We had been out house hunting until later in the evening and we called for plates/silverware. I took nearly an hour to get these items to our room and we had to call more than once. We also requested our room to be serviced on Saturday (we called earlier in the morning to double check they would be coming). We had a stain on our sheets we wanted changed. We arrived back at the hotel later around 9pm after another day of house hunting to find our room completely untouched and unchanged. It was so frustrating because we were exhausted. This time I decided to speak to the manager on duty (who was friendly and understanding) but again had to call more than once because of the delays. Our room did not end up fully changed until 11pm. We stayed in Oakland because we are relocating back to the Bay Area and wanted to check out the East Bay and in particular Oakland, Rockridge and the Oakland hills. This is nowhere near the welcome we expected and was a major turn off to Oakland. Ya’ll need to get it together.

Hotel is kept in good order. When the facility runs out of parking in the hotel parking lot you are directed to park in the paring complex across the street. Be cautious when parking there, Oakland is a crime riddled city where criminals get a free pass to prey on the weak. Be cautious when traveling in all of the bay area. Wear a bullet proof vest if you can.

I grew up in the Bay Area and travel back home often, and have stayed in many places in the Emeryville area but this will from now on be my go to hotel. The stuff from the moment I walked in the door was the most excellent customer service I have experienced in many years of traveling. The rooms were clean and breakfast was wonderful. The pool was clean and easy to access. Parking was plentiful. Excellent experience.

No option but to use the compulsory $20 a night valet parking. The design of the atrium inside creates so much noise, that even on the 8th floor in your room you can hear restaurant/bar and people noise. Do not accept rooms 13 or 14 on any floor as there is a service elevator between those rooms that constantly goes and sounds like your own personal elevator in the room. Staff on the first night were less than helpful or understanding, but the following morning after about 3 hrs sleep, staff did give us a room move. --- Could staff training be improved to have them experience a night in one of these rooms so that when a guest has such a problem, they can deal with it promptly? I know they were not responsible for the design of the building, but those are the problems they should be able to rectify immediately. As a Hilton member on arrival, we got some complimentary drinks, but our encounter with the surly and plainly rude bar tender, convinced us we were not going to use up any more valuable minutes of our lives staying for another. (Can't recall his name, but he was late 30's bleach spiky hair and fortunately for him I tipped him whilst still processing how rude he was - 'thank you' are 2 easy words .... even if you don't mean it. I can speak form experience having tended a bar for 2 years in Scotland where 'tipping' is not in the vocabulary of drinkers, yet it still paid for me through College. Oh, and the early finish time for breakfast through the week was not helpful. Never stayed at a hotel that I can recall having 9am finish for breakfast where the doors are pulled closed on 9am!

The location is a bit far from downtown Berkeley, but it was clean and the bed was comfortable.However, I was surprised that the car noise was loud on the road right in front of me. Breakfast was served in a lunch box, and if you choose the food you want, you can bring it to the room on time and eat it comfortably. But I checked out for more than 10 days, and I didn't immediately cancel my deposit.

Great location for visiting our relatives. Front desk staff was helpful, and we appreciated that they had extra towels and toilet paper behind the front desk so that we wouldn’t have to wait for someone to deliver this to our room. Beds in our 7th floor room was surprisingly firm. Most hotels have worn soft beds. Bathroom is well designed considering it’s a small space. Bright lights and white walls with a modern shower reminds me of a deluxe cruise ship bathroom. Mini microwave in the room is a nice plus because the Trader Jo’s is right across the street. Free parking is a definite plus. And lobby area feels like a mini living room. At night, you need your hotel key to walk through the front entrance sliding doors as well as tap key to access elevator — great double security feature which I appreciated! And housekeeping staff were genuinely helpful and friendly.

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

Lack of clarity on the additional resort fee charged made for a disappointing checkout. Although I booked in the Accor App and it showed a total price with some comments in taxes, nowhere did it mention on an additional resort fee of $45 per day. I even spent 7 mins with the checkout agent to see where it was mentioned in my app booking but she could not find it. Disappointed with the lack of visibility on additional charges

The location of the hotel is very good and very convenient. There was a little episode when I checked in. The hotel said that I had not received Trip.com payment, and I repeatedly paid the money at the front desk. Finally, with the help of Trip.com customer service, the customer service corresponded quickly.