Best Hotels near Waterside Workshops, Berkeley

I have stayed at this hotel multiple times throughout the past three years going back and forth from the Bay Area for work. Each time has somehow been increasingly worse of an experience. From the countless drug addicts seen staying at this hotel to watching a manager speak down and berate a new hire that had difficulty understanding English while checking in. I thought that maybe these were just circumstantial situations to my first few stays. However, with this last encounter having ”rust” and hair throughout the shower tub, I was pretty much at my end dealing with this specific hotel/location. You'd believe Walnut Creek would be held to a higher standard than what you'd expect out of a motel in Concord or Pittsburg. Considering the extreme measures people have gone to with Covid I would have thought the hotel would take pride in cleanliness or take responsibility for the pure negligence of cleaning the bathroom. I believed it was blood but I was told by a manager through a phone call it was rust. As somebody who has ran a real estate investment company for most of my life I certainly find it hard to believe this is rust or that it would not be addressed immediately if it was. Also find it hard to believe it was rust when there was splatters and hair throughout the tub not on the metal part of the shower drain but on the tub itself. Nevertheless, I did not appreciate being talked down to on the voicemail that was left for me and I was sure to let them know that. I also had told them I'd be making it very known about the disgusting conditions of this hotel and the pure disrespect I was shown. This is not the first bad experience here. It's bad every single time. I was offered free parking but in my opinion it's just the principal behind it and it was truly just disgusting. After talking to corporate on the phone about the situation and all the experiences for an hour the gentleman had offered me points to try and rectify the situation. I do not even know what the points equivocate out to dollar wise and this was after I made it a big deal; also why would I EVER stay at an IHG hotel again. Especially an organization that doesn't take any responsibility for the poorly ran facility. I hope that everyone that sees this review picks a different hotel to stay in. You can find a much better hotel like the Marriot for roughly the same price and you won't have to deal with any of these issues that I have dealt with every time. I am not one to cause issues nor to write a negative review but this place should honestly be labeled a Motel or be put out of business. I gave this property location and corporate plenty of opportunities to make the situation right and to take responsibility but neither were done. The manager made it out to seem that I was a scum bag looking for a hand out and they had already given me points so that should have been good enough. This has overall been the worst hotel experience I have ever had in my life. PLEASE GO ELSEWHERE!

I grew up in the Bay Area and travel back home often, and have stayed in many places in the Emeryville area but this will from now on be my go to hotel. The stuff from the moment I walked in the door was the most excellent customer service I have experienced in many years of traveling. The rooms were clean and breakfast was wonderful. The pool was clean and easy to access. Parking was plentiful. Excellent experience.

The location of the hotel is very good and very convenient. There was a little episode when I checked in. The hotel said that I had not received Trip.com payment, and I repeatedly paid the money at the front desk. Finally, with the help of Trip.com customer service, the customer service corresponded quickly.

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

Great location for visiting our relatives. Front desk staff was helpful, and we appreciated that they had extra towels and toilet paper behind the front desk so that we wouldn’t have to wait for someone to deliver this to our room. Beds in our 7th floor room was surprisingly firm. Most hotels have worn soft beds. Bathroom is well designed considering it’s a small space. Bright lights and white walls with a modern shower reminds me of a deluxe cruise ship bathroom. Mini microwave in the room is a nice plus because the Trader Jo’s is right across the street. Free parking is a definite plus. And lobby area feels like a mini living room. At night, you need your hotel key to walk through the front entrance sliding doors as well as tap key to access elevator — great double security feature which I appreciated! And housekeeping staff were genuinely helpful and friendly.

Lack of clarity on the additional resort fee charged made for a disappointing checkout. Although I booked in the Accor App and it showed a total price with some comments in taxes, nowhere did it mention on an additional resort fee of $45 per day. I even spent 7 mins with the checkout agent to see where it was mentioned in my app booking but she could not find it. Disappointed with the lack of visibility on additional charges

No option but to use the compulsory $20 a night valet parking. The design of the atrium inside creates so much noise, that even on the 8th floor in your room you can hear restaurant/bar and people noise. Do not accept rooms 13 or 14 on any floor as there is a service elevator between those rooms that constantly goes and sounds like your own personal elevator in the room. Staff on the first night were less than helpful or understanding, but the following morning after about 3 hrs sleep, staff did give us a room move. --- Could staff training be improved to have them experience a night in one of these rooms so that when a guest has such a problem, they can deal with it promptly? I know they were not responsible for the design of the building, but those are the problems they should be able to rectify immediately. As a Hilton member on arrival, we got some complimentary drinks, but our encounter with the surly and plainly rude bar tender, convinced us we were not going to use up any more valuable minutes of our lives staying for another. (Can't recall his name, but he was late 30's bleach spiky hair and fortunately for him I tipped him whilst still processing how rude he was - 'thank you' are 2 easy words .... even if you don't mean it. I can speak form experience having tended a bar for 2 years in Scotland where 'tipping' is not in the vocabulary of drinkers, yet it still paid for me through College. Oh, and the early finish time for breakfast through the week was not helpful. Never stayed at a hotel that I can recall having 9am finish for breakfast where the doors are pulled closed on 9am!

I stayed 3 nights in a female room, beds in a capsule style, a spacious and quiet room, a big locker, and it covered my bag, common bag and jacket. In every floor they have a lounge with TV, microwave, freezer, coffee and tea. The location is excellent, close to the market, public transport and tourist points at 20 minutes walk. I love and recommend!

I was extremely disappointed with my recent stay. I spoke w/ the front desk manager & with many other staff during my stay at this location. This turned what was supposed to be an exciting, exploratory visit to Oakland for house hunting, into a bit of a drag and disappointment. I have outlined some of my feedback below as I think this should be addressed on a larger level so that others do not have the same experience as us. First, I am FUMING irritated by how I was treated by the valet at this hotel. It happened twice in the same evening, with the same person. He was rude, talked down to me about how to speak to the valet staff about how I need my car to be parked, and had extreme attitude, after making me move my own car several times because he was overwhelmed. This is unacceptable. I have driven cars in hundreds of hotels both in and out of the U.S. and I am not about to be talked down to by a valet attendant. The hotel itself. This hotel needs help. The bathroom is dirty and broken down. We had a tile loose above our bed that made us nervous to sleep and the floors were pretty gross in the bathroom. It was an extremely warm weekend in Oakland and our room was so warm and the AC was not working properly. We had to call and have a fan brought to our room because we couldn’t sleep. Also we had a lot of issues with the television not working on the internet. So had major limitations on working Netflix etc. The hotel service. We needed plates and silverware for take out one night. We had been out house hunting until later in the evening and we called for plates/silverware. I took nearly an hour to get these items to our room and we had to call more than once. We also requested our room to be serviced on Saturday (we called earlier in the morning to double check they would be coming). We had a stain on our sheets we wanted changed. We arrived back at the hotel later around 9pm after another day of house hunting to find our room completely untouched and unchanged. It was so frustrating because we were exhausted. This time I decided to speak to the manager on duty (who was friendly and understanding) but again had to call more than once because of the delays. Our room did not end up fully changed until 11pm. We stayed in Oakland because we are relocating back to the Bay Area and wanted to check out the East Bay and in particular Oakland, Rockridge and the Oakland hills. This is nowhere near the welcome we expected and was a major turn off to Oakland. Ya’ll need to get it together.