Guest User
June 10, 2022
Summary: Apartment: perfect, modern and comfortable Noise: facing east, inner courtyard, so very quiet; corridors very thinly soundproof, so earplugs are recommended Service: a matter of luck Today, after our stay (family with three children), I can recommend the accommodation. I had concerns beforehand. Because although we booked over a year in advance through ***********, the apartment was simply cancelled four weeks before arrival - apparently my credit card was not valid, which was not the case. After a very negative, unfriendly phone call with a gentleman at reception who fobbed me off with the motto "bad luck, we don't have any rooms left", I was done. When I called again, I got a very nice, very helpful lady on the phone, and in the end they were able to offer us an apartment. Smaller (still enough for 5 people) but with a corresponding discount. From then on, everything went smoothly - from late check-in to the bread roll service and parking in the inner courtyard. It seems that in this accommodation it is very much down to the staff whether you have a good or bad experience. You can read that in other reviews too. What a pity! Regardless of the staff, the accommodation is definitely recommended because it is very centrally located, clean and well furnished. You immediately feel at home.
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