Top 5-Star Hotels in Bintan

I rated cleanliness as 4/5 as it was almost perfect clean but there was a cockroach in my room. This I might not fully blame the resort as we are in nature. This resort is perfect is you are looking for secluded and quiet spot to getaway for a family or a couple. You won’t need to venture out. But it’s a long drive to the resort to the ferry where you need to factor travelling time in your itinerary. I went with my family and the in-house farm was a blast for my kid feeding bunnies, chickens and fishes. Kiki the person in charge was very friendly and served us well. There is a club for kids activities. Service was perfect. Everyone was friendly and attentive to our needs. I would go back again. Take note that is 21% charges of tax on top of the prices - service charges and Govt tax.

Sprawling area with villas and hotels. Location - It's far from the city (no big deal cos nothing in tanjung pinang city) but near the ferry terminal. Full amenities but not sure about maintenance - seemed run down for flying fox, archery, wall climbing. Room was OK, bed and pillows were comfortable. The water pressure in the toilet was low and the shower was not enjoyable. Impossible to move around in Grab or Gojek and please book your rental. The one offered by hotel was high. In fact, hotel offers a suite of amenities but price is high. Took the buggy to explore and it was SGD 20/Hr. Had dinner in Coffee house and 2pax was SGD 80; service was good but quality not so (saltish).

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

Zia is an exceptional individual at Banyan Tree, radiating friendliness and delivering impeccable service. Their warmth and dedication create an atmosphere where every guest feels valued. Zia's commitment to providing outstanding service shines through, ensuring that each interaction is marked by attentiveness and care. Their professional demeanor and genuine kindness elevate the experience, leaving guests with a lasting impression of hospitality at its finest.

1st time to Bintan and distance from bintan ferry terminal to our hotel is 10-15mins drive Given free upgrade from 1 bedroom. So happy🤩. Room is clean and spacious. breakfast spread is good and has lots of variety. Good place to relax but not for shopping becos there is no mall in Bintan and u need to travel to tanjung pinang if u wanna shop but don't expect it to be like Batam.

Room is very practical: spacious layout & clean. Comfortable bed. Bathroom is large & clean. Food options are also practical: tasty/ well- prepared. Not a wide variety but sufficient. I suggest limiting plastic bottled water provision for large group functions.Undoubtedly, that's up to the consumer. But hotel can make a stand on this.

Excellent service in the resort. I asked if they could set up something complimentary for my mom's birthday and they did. A Happy Birthday banner and a small cake. Appreciate the effort. But the cake shall be improved in the texture, it's too dry. But still we are thankful. There's buggy service around the resort which makes it so convenient for my elderly mom with knee pain issue. The breakfast spread is good! On 27 July, we had a negative experience at a point. We booked a massage at D'Bintan massage outside the resort, with 2-way transport included. We booked 8.30pm and we were told to wait at the lobby area at 8.30pm. We were having our BBQ buffet dinner at The Patio, the spa girl stationed at the lobby came into the Patio restaurant, approached me at 8.20pm while we're still eating, and asked me if i booked the massage, i said yes. And she stood there looking at me. I looked at my watch and told her, i booked 8.30pm right? She looked at her watch and said ”ok yes 8.30pm” and left. Just 5 mins later at 8.25pm, she came to my table again and told me, the car is waiting outside already. At that point, i felt like she was rushing us to stop eating and go now, while we're still finishing up our food, which was quite rude. If its already 8.30pm and we're still eating, she can rush us. But we still have time to finish our food! Other than this, the stay and experience was all good.

We were very pleased with our experience at The Sanchaya! Greg and his staff were so hospitable we felt comfortable and at ease from the moment we arrived at the Ferry Terminal. The service and facilities were excellent..from the room service to the dining areas. Movie Choices were so updated and wide. Good quality toiletries and snacks in the room minibar We had a little miscommunication about a service fee and were so grateful that they patiently hear us out and resolved it quickly. Thank you Greg, Nawa, Madon, Wawan, Vivi and all the staff at The Sanchaya for a memorable stay!

A gathering of friends made special by the great and talented personality of the Club Med family. The special mention of Ling (eye for details, values the feedback) and Shaandy who were the first few people who made our trip turn from mediocre to special…..awesome. Narumi your sessions were VaVaVoom just like your personality. The Brazilian samba beat was always playing. Saarjit the “Man” for the food and beverage; we were delighted with the opulent spread. David the quirky sommelier. Too many lovely people…Joa your efficient problem solving ability….missing bag. Julien the “penghulu” loved your team and your Shoes❤️

Amazing experience at Doulus Phos ship hotel. Staying on this amazing Guinness world record ship is definitely one for the books for me. I was once able to bought a book on this MV Doulus when it was sailing to sell books worldwide. The view, the amazing staff and the facilities are truly one of a kind. It was monsoon when we stay that’s why we didn’t manage to enjoy the infinity pool. We would like to come back to experience the outdoor movie with bonfire, the infinity pool and the sunset dinner. The food is great (“, ) and we truly love the amazing warm hospitality of the staff. Definitely we will be back with our family during summer time. It is a good place for family, friends or a retreat. The facilities is huge, a lot if possible activities that can be done and enjoy and not to mention that the tranquility. There is also a spa, it is still under soft opening and still undergoing for improvement but nonetheless it is worth every penny you have.