Malibu Hotel

Good equipments！

first of all, checking in was so informal, you might think it was just a style; then, soon, I realized there was no service; The heat was not on; no heat for two nights, even though they said they would turn it on; Then, no real hot water for shower; it was only warm, so, I did not even try to shower on my last night; Then, for some reason, one "new" towerl felt wet... Oh, and, they claimed on the booking that there was shower gel and shampoo but ONLY had handwash soup.

Stayed as family. Room was clean and very comfortable. Room was on smaller side but very happy with it.Staff were extremely helpful with any queries. Great central location. Walking distance to everything. Would stay here again definately

Majorly in need of a refurb. Didn’t feel safe

1. NO HEAT for two nights! The manager lady and gentleman claimed they had turned it on, but, it was NOT on; 2. NO SHAMPOO AND SHOWER GEL even though it said they had it when I booked; 3. NO WIFI even though they said they provided free wifi! 4. The location was excellent BUT the hotel is old and I do not feel that the room was clean enough. 5. The room was super tiny. 6. Somehow, when I checked in, the new towels seemed not fully dry...

Friendly staff to greet you

Seriously some people on here just like to complain. This is second time I’ve been here now and every time has been a pleasure. Yes it’s on a busy noisy road but for the location what do you expect people??? Bed and pillows are comfier than my own, kinda jealous. Both times I had the best nights sleep I’ve ever had. Even my partner slept perfectly and he has insomnia. First time granted I’d had a few drinks but second time I was sober. It’s the perfect location for literally everything! And for it only being maintained by 3 staff who cover multiple hotels. They need to know what a cracking job they are doing. Ignore the numptys on here 😅 Will most definitely be back!

Really clean , comfortable beds and bedding, felt welcomed by host, great location.