Hotels near Metro Calle 100, Bogota

Señora Norma Delgado, I would like you to know how great and PROFESSIONAL is your entire staff. Angela Malagon and Señor William at the front desk were always very kind and extremely helpful with all our needs. Señor Víctor, Señor Mateo and Señora Angie Gómez always made sure our breakfast was hot and very well prepared. When we needed room service they always brought our food quickly and they were always smiling. Señora Janette and Señora Sile always prepared our rooms perfectly and treated all of us with tremendous cariño. Señora Janette and Señora Sile are full of life and happiness. Señor Carlos and Señor Rafael at the front desk were also very, very kind and helpful as were Señor Orlando and Manuel. The staff you have working here is PURO ORO!! Todos son excepciónal. Gracias, gracias, gracias.

Modern hotel in good part of the city, although no restaurants within easy walking distance, but eating in the hotel restaurant was no problem with tasty food and good service although prices are higher when compared to restaurants elsewhere in the city. Spacious room, well designed , mini bar , safe, desk ,sofa, everything you want except control of the room temperature. We spent most of the time feeling cold in the room with no way to heat it (outside temp dropped to around 7-8C). Beds are very , very firm which is not ideal for anyone. Room pricing is very reasonable and represents good value. Caution with the breakfast buffet - our room was B&B, so we helped ourselves to the buffet only to be confronted with the manager half through our meal telling us that we had only paid for the basic breakfast and therefore needed to pay an extra 56,000pesos per person - the buffet was adequate but falls well below the offerings of 4 star hotels elsewhere. I did find pricing somewhere on the website that confirmed that full breakfast was 56k pp but I never managed to convince the manager that we should only pay the difference between basic breakfast and full breakfast , I felt cheated. One female member of staff on the front desk was very helpful and understanding and spoke good English and tried hard to help, but by this point we had decided not to use the buffet and buy food at local coffee shops close to the hotel. Our travel agent was to blame for only paying for basic breakfast but this was not explained upon check in nor were we told what we could eat without being fined. The good news was at check out when our 2 breakfasts we didn't attend were refunded giving us back approx 75K per day for 2 people, thus proving my point that we should have only paid the difference between 75K and 112K for 2 people to upgrade. Check what type of breakfast you are entitled to and there will be no problems, change the mattresses for something softer and actually plug the thermostat in the rooms into the heating/cooling system and this hotel would easily score 100%

Great hotel, did not try the spa facilities as they closed at 9pm. Food on site was excellent. Staff friendly and most bi-lingual. The rooms do have sound proofing but I would suggest trying to get a high floor. Easy parking - overall would recommend

The hotel itself is of typical Hilton standard, rooms are immaculately clean, good size, great big comfy beds with good quality linen and fluffy pillows, a fabulous hot shower which after a month of travelling and mostly cold showers was a highlight, you cannot fault the room. The English speaking staff were helpful one of which gave us details of an English speaking Covid testing company which were super efficient. The location however is good with plenty of restaurants nearby, we walked to Chapinero for dinner one evening which was about 45/50 minutes but a good way to take in the city. Uber to the airport, Mount Monserrate and historic town were incredible cheap. A number of things that were just not good enough for a 5* hotel, firstly, and commented on by other travellers, there is no porter service for luggage, this is not something we ever need or use but it was glaringly obvious from the number of staff standing around the entrance watching customers struggling in with their cases that there is no effort or consideration to help which is the oddest thing and not something I have ever seen, even the taxi drivers will help you with your luggage. I do not believe Covid is a justification for this lack of service as their staff touch everything else customers come into contact with. Secondly, I was disappointed to see there was only one serving spoon for both scrambled eggs with ham and plain scrambled eggs which meant the ham had fallen into the vegetarian option for eggs, I established you could order fresh eggs, so I explained that I was vegetarian so just eggs but definitely no ham, I was very annoyed to wait over 25 minutes for eggs to arrive with a bit of ham in, again, this is just not acceptable anywhere let alone a 5* hotel International hotel The spa area was not particularly inviting, and only open early morning or in the evening and the sky bar area show in pictures is not open at all, it is also signposted VIP, so perhaps not open to all visitor anyway, so don't assume you will be able to sit overlooking the city. Just not quite good enough for a 5* hotel but all of this is easily fixed, just needs the Management to implement better staff training.

Aged carpet stained here and there. Bath room was small. Breakfast was OK, with good choice of fruit but little hot plates selection though. Our breakfast was included in the room charges. However, when given the cheque to sign, it was one reminding that tipping was not included and asking to give separately. The chief waiter also reminded us the same specifically. Though it was still voluntary, it was quite ought doing in this way.

This hotel and staff were the most kind, courteous, helpful, clean and family oriented - I mean they make you feel like family! I have spent many nights in hotels because of my line of business in real estate and I have NEVER loved a hotel experience like my ten days at this hotel. I never write reviews, good or bad. You cannot go wrong here. Tourists will understand when I say that feeling safe is a must, especially in another country. In the room there was a personalized safe to keep your valuables secure and the staff NEVER enter your room unless directed by guests. The rooms are spotless and fresh smelling, the staff is the hardest working, going beyond with every request - completely and always. This hotel was also the cleanest and best stocked with any amenity needed. My partner and I enjoyed the sanitized saunas, jacuzzis and gym - permitting us to create special long lasting memories! Come to Bogota and stay at this hotel; you will thank me. ＜3 We hope to stay here again, very soon. Special thanks and regards to Karen, Juan Carlos, Diego (all amazing hotel staff) and Orlando (our hotel shuttle driver). You are the best (you killed it) and we thank you from the bottom of our hearts! Siempre tuyo ~Patti xoxoxoxoxo

The room is big, the bathroom is big, the view outside the window is great, the breakfast is good, there are many Chinese people living here, it should be a good choice...

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

We arrived at this hotel in the early hours of the morning (4am) after a long haul flight from the U.K. We were obviously very tired and check in was done very quickly and without any stress. We were taken up to our room which, on the face of it seemed spacious and nice, if a little tired, and went straight to bed. I can't fault the customer service, everyone was very professional, polite and welcoming. Disliked · As I showered the following morning, I noticed a dripping coming from the ceiling above the toilet and the ceiling was bowing. We agreed that once we were ready we would report this to reception. I was just drying my hair and there was a big whoosh and part of the ceiling came down! Luckily, no one was hurt but I am surprised that the housekeeping service had not picked up on the leak previously, as this had obviously been building up for some time! I called a lady from housekeeping who was along the corridor from us and she came and had a look and we were swiftly moved to another (not so nice) room that had a ceiling but we guessed had not been used for a while as smelt musty and when we ran the tap the water initially came out brown! It was the first day of our holiday and for the sake of one night didn't want to make a fuss! From our experience, the rooms badly need a refurb but the customer service we received was good.