Bordeaux Hotels with Airport pickup service

The hotel is beautifuly maintained, the staff is great. Continental reakfast at 10 euros is ok but fruits could be improved a bit. I was grateful that they were willing to go find me gluten free bread. Perhaps you could add a few more items to the continental breakfast. Guests should be aware of the location of this hotel. It is a long walk to downtown and while there is a tram within 15 minute walking distance, we did not feel very safe in this area. Not recommend you walk around after dark.

We stayed in ‘superior studio’ for 2 nights during heatwave. The room was air conditioned, clean with a comfortable bed, nice little kitchen, shower room. The room was on third floor and involved a walk up from the second floor on external staircase and across a little bridge. This was a bit of a nuisance if we got to the ground floor and realised we’d forgotten something in the room - didn’t do it twice! Hotel is really well located just a couple of minutes to tram stop and with parking on site. The staff were all very pleasant and helpful.

Arrived ok, no problem so far. Checked in, pay up front - ok, not unheard of… Got to the room, the first thing we saw was a tatty bathroom door. It’s obviously been knocked, and the paintwork damaged, also there was water damage to the bottom. This was explained when we used the shower and the spray went over the floor and pooled below the door. The promised bathtub was included, although no plug. Try having a bath without a plug!! The shower was a hand held spray hooked to the wall at waist height. Bizarre. The mirror was damaged at the bottom, the whole room was rather neglected, although it was clean, so these pieces of damage are obviously being ignored. The bedroom had a comfortable bed, although the room was rather dark and poorly lit. Reading wasn’t easy. There was one armchair, in a room for two people (?), a dining room chair and a wooden stool. Unusual mix. The armchair seat was heavily stained (?!). Not tempting to sit in! Quite why we had two fridges in the room was not apparent. Not many sockets were available, and we could only use the kettle by plugging it in under the television. Which was fine as we couldn’t use the television as the remote had no batteries. The hospitality tray was minimally stocked, and when we asked for milk we were told we could go and buy some as the hotel had no milk. Although there was some at breakfast the following day. No doubt we could have bought new batteries too. When paying €300 for two nights, surely a few tablespoons of milk is not a big ask? It was disappointing that the staff couldn’t be bothered to help with such a small request. Breakfast was ok, no hot food available and it was self service. There was a button operated hot drinks machine, with milk available, mini croissants and pains au chocolat, artisan breads, muesli type mix, fruit, yoghurts, one variety of ham and some very bland cheese. The room felt a bit like a hostel dining room with a big animal mural on the wall and the constant drip from an air conditioning unit onto a towel on the floor. The tables and chairs were clean, but the staff - again - uninterested. A good 20 min walk into Bordeaux, which is a beautiful city. Plenty of good places to eat and pleasant staff there. We will definitely come back to Bordeaux, but definitely not to the Victoria Garden!

I was a bit worried because it was near the station, but the security was thorough with double doors, and the card key was continuously registered, so the security was great!! Willing to use one more next time

Reception: English lady at reception was very assistive and pleasant. Room / facilities: Room number 608 is on the 6th floor and is an executive room. Not sure why it is considered executive, as it only appeared to be larger than other rooms (based on the floor, layout diagram on the entry door). We did not use the flat screen TV as there are virtually nil english speaking tv channels on French TV. The king bed is comfortable, but the 4x square European pillows are not to my liking. The executive room was not as clean as i would expect, as there is black mould in the clothes hanging space, a mop head is provided (no handle attached), the bathroom and kitchen exhaust fans have years of dust built up around the edges where the fan unit connects to the wall. The room walls badly need a paint and freshen up, as there are black marks on the walls from the bedside tables. Water streaks run down the bathroom walls. There executive room has no daily clean, obtaining fresh towels cost extra per request. Depending on your length of stay, to ask for the room to be cleaned floor vacuum is an additional €9. We saw the cleaner on our floor one morning, however after we returned after 4 hours, the floor hall way was not even vacuumed. The towels provided fell brand new, as the tags are not frayed, they smell and feel fresh from the store, UNWASHED.. I have to take the rubbish out. Our booking was for two persons, yet the hotel only provided 1x bottle of water, additional bottles were at a cost. The kitchenette has a bar fridge, cook top, microwave, cutlery, crockery, pots and pans, but no towel to dry dishes, no chopping board nor a plug for the sink. Well equipped kitchen MINUS the bare basics. You have to request a dish wash kit from reception, this dish wash liquid in the kit is as runny as water, does not form any suds and will only last 1 - 2 washes. Using the liquid soap in the bathroom was more effective. The bathroom has yellow coloured stains on the silicone around the base of the tiles, the shower tiles appear to be dirty and need a good scrub. This may be the design of the tiles. The toilet could use a good dose of beach or domestic cleaner (domestos) and a scrub to clean the “s” bend of the toilet, as there are black marks visible in the bowl. The studio apartment does have a self control air conditioning and windows that opens fully. The Air Con was on at our arrival and made it very comfortable to enter the room, after a hot walk from the train station. Laundry: None on site, but a Self service coin laundry with washers and dryers is a 2 minute walk on the street corner. Wash cost €5 for 8kg. Dry is available. Parking: I believe parking is available on site, for an additional charge, but this was not utilised during our visit. Wifi: Fast and reliable. Email address required for login. Breakfast: Available at an additional daily charge. This was not utilised during my stay. Conclusion: Great location as the hotel is 65

If you don’t have a car this place is not for you. It’s out of the way for public transport. There are quite a few restaurants dotted about within a five minutes drive but not really anything within walking distance. There’s a big shopping centre too with an Auchan for supplies. We had a car and used this hotel for a base for visiting lots of different cities, towns etc and was brilliantly located for us. The plentiful and free parking was an extra bonus. Check in was easy and staff friendly. Room was bigger than expected and clean. There was plenty of utensils, plates etc to use in the small kitchenette. Everything was a bit dated but in good order. The only two problems were that there was no shower curtain/screen and the fuse box on the wall had no cover so looked ugly. The bed was comfortable and the hotel was a good place to use as a base. Overall the place was perfectly fine for the price as long as you aren’t using public transport. Nothing special but worth the price paid

Nur eine kurze Nacht in Bordeaux sollte es werden. Am Abend, nach einer langen Autofahrt spät ankommen und dann am nächsten Vormittag ebenso schnell frühstücken, anschließend ins Stadion und es geht schon weiter. Idealerweise hat man noch einen Parkplatz dabei und spart sich somit nach langer Fahrt noch eine nervenaufreibende Parkplatzsuche in der Innenstadt. Irgendwie erinnerte ich mich, dass ich vor etwa 30 Jahren bei einer Frankreich-Reise mal in einigen Formel 1 Hotels Station gemacht hatte. Damals noch extrem günstig. Und irgendwie führte diese etwas verklärte und sehr verblasste Erinnerung dazu, dass ich das Formel 1 Hotel buchte. Vorsichtshalber allerdings ein Cabrio-Zimmer, also mit eigenem Badezimmer. Diesen Aufpreis war es mir auf jeden Fall wert. Nach 14 Stunden Fahrt dort abends gegen 22 Uhr angekommen, war erst mal alles wie erwartet. Es sollte doch hoffentlich allen Gästen klar sein, dass es sich hier um eine Hotelkette handelt, die vorzugsweise in Industriegebieten ansässig ist. Wer hier ein umfangreiches Angebot an Restaurants und weiteren Ausgehmöglichkeiten in Laufnähe erwartet, hat im Vorfeld nicht aufgepasst. Also, schnell das Auto abgestellt und rein ins Hotel. Tatsächlich war um die späte Uhrzeit noch ein Mitarbeiter vor Ort, der den Check-In erledigte. Bis hierhin alles ok. Das Zimmer ansich war dann eher untere Kategorie. Wir waren im EG, wenn man das Fenster öffnete schaute man auf tausende von Zigarettenstummeln und Abfall. Also besser Fenster zulassen, wenigstens funktionierte bei hochsommerlichen Temperaturen die Klimaanlage. Das Bad war ein relativ großer, aber vollkommen steriler und weiß gekachelter Raum, hatte etwas von einem Krankenhaus. Mit den Fotos, die wir vorher auf der Internetseite gesehen hatten, hatte es leider nichts zu tun. Naja, eine Stunde später machten wir die Augen zu und am nächsten Morgen reisten wir wie geplant nach dem Frühstück wieder ab. Das Frühstück war genau, wie ich es mir vorgestellt hatte. Nicht besser und nicht schlechter. Fazit: wir haben zu zweit (ein Erwachsener, ein Kind) insgesamt 72 € für diese eine ÜN und 2 x Frühstück bezahlt. Das ist für das erhaltene Paket am Ende einfach zu viel Geld. Hätte ich irgendwas zwischen 40 und 50 € bezahlt, dann wäre das für die Leistungen ok gewesen. Aber für 72 € übernachte ich auch in inhabergeführten Pensionen, habe ein ordentliches Handtuch im Bad und bekomme morgens ein frisches Frühstücksei. Von daher leider keine Empfehlung.

We have stayed here before, around three years ago, and it was a tired hotel then, so even more so now does it need modernising. The good bits first: the bed was comfortable and the receptionist supplied me with two extra pillows upon request. The not so good bits: the room needs a complete overhaul. The fabric is old and grim. The floor needed a good clean. The bathroom fittings are rusted from age and, my goodness, the toilet would benefit from a gallon of bleach being thrown down it and left for a week. Gross, I think is the word. (Room 102). In these days of Covid-19 precautions, people in France are required to wear masks in hotels, restaurants etc and there were notices advising the regulation. However, the receptionist was not wearing one when we booked in. He was wearing one the following morning, but under his chin! Again, because of Covid-19 we expected the breakfast trays to be made up for as we chose our items. No, the items were still displayed on plates and baskets, for everyone to breathe over them and touch them as they made their selection. Bear in mind that many guests did not have masks on and were not prompted to wear them. Well, when the receptionist doesn't wear one, or wears it improperly, what can he say? Sadly our last stay here at a Premiere Classe (and we are fans of the chain), which is in a superb area for visiting the beautiful Bordeaux.

We have stayed in the hotel before as we have family nearby. We went out for dinner and came back to our key fob not working and we were unable to get back into our room. We called the emergency number on the door as the reception is closed between 7pm and 7am and there are no hotel employees on the premises during this time. We spoke to a guardian who spoke no English and poor French who told us that he would do a security round around midnight but we would have to stay outside until then - it was 8.30pm! We said that this was impossible and that we needed to get back into the room, to which he told us that it was not his problem. After a 30 minute discussion he got us to open a key safe and take another room card and said we should stay in another room for the night - obviously not a solution as we had medication in the room that needed to be taken, to which he replied it wasn't his problem and we should have taken it with us to dinner. At this point we asked to speak to a supervisor and threatened a formal complaint. He finally accepted to make the 30 minute drive to the hotel from where he was but when he got here had no idea how to open the room. It took another hour to find a solution. Although the reception the next morning agreed that this was unacceptable and the receptionist was understanding, we have decided to go elsewhere and we are yet to see a reimbursement for this terrible customer service.

This hotel can easily be reached from the train station, just take the exit to the back side of the station (where also a good pizzeria is and all the intercity buses pick up passengers). Like that you can easily reach the hotel in 5 minutes by foot. So, if you don't mind not being in the city center/old town and willing to use the nice trams and buses (both no problem at all), this is a good choice. Supposed you don't pay the official prices, but rather get a good deal (through the hotel or booking platforms). Then, and I think that's probably the normal case, this hotel can offer excellent value for the bucks. It's one of the few hotels I've experienced where the floor-level-entry shower didn't flood the whole bathroom. The hotel per se is a 4-star officially, with new rooms and amenities, but lacks in some areas compared to other 4-stars. E.g. if you arrive early and can't check in yet, you likely can't use the free wifi as it only accepts french phone numbers. Other quirks: The bathroom can't be locked, the lamps in the room can only be controlled from one side of the bed, one can not adjust the shower head's direction, has to go for the rain shower, I'd recommend setting the air-con to off during the night. The keycard sometimes stops working if stored in a purse with other magnetic cards. Also, the cleaning service is sub-par: If one doesn't leave by noon, the staff doesn't check later in the afternoon again, instead just doesn't clean the room. Bed linen also aren't renewed daily, which is something one generally expects from a 4-star (although often not really needed and not very environment-friendly). The reception staff are friendly, but in those times when only 1 person is at the reception, you might have to wait 5-10 minutes to get addressed. To me it's a bit of a mystery why the architect designed the windows relatively small, considering this is a very new hotel building. But the rooms per se are great. Prices for the laundry service are prohibitively excessive (e.g. you can buy a new t-shirt for the same price instead). The breakfast is also quite pricey, at 19 EUR.