Hilton Hotels in Boston

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

I’ve been attending an event at this location for the last 3 years and this was by far the worst one yet. The rooms are SMALL… a suite is the size of an average hotel room. The queens were hardly enough for a couple. Their run rooms are literal closets. It is very clean, staff was great about replenishing towels and providing extra within a reasonable time. However, I was a little taken back when management refused to accommodate the event and often shoved us out of the way to prioritize 2-3 pilots coming in from the local airport. We are a 2,500+ person event and staff seemed to go out of their way to make things extra difficult. Elevator lines were ridiculous and when we tried to use the stairs, one of the managers lied and said they didn’t have any. Luckily we found them ourselves and just proceeded to use them as necessary. I was taken back by the bell hops who literally shoved their hand in your face demanding money before you could even take your bags off the cart… certainly made me not want to tip them at all especially after watching them man handle our luggage and throw it around. When it was time to leave, one member openly groaned in annoyance when we had requested our bags be taken to valet. Nobody wanted to do their job without extra money being tossed at them. Finally we got our luggage to valet and before I could even get my wallet out one member scoffed in disgust and tossed the cart at us… certainly not going to tip after that tantrum. 3 years ago this was my favorite location but you can actively see the decline in service and respect toward patrons. The location is ok at best. It’s in walking distance to great restaurants and such, however it’s impossible to park and unload on the main busy street. I’m glad we have a new hotel for next year…

Love the convenience of this hotel and it’s very clean. Everyone is very friendly and helpful and there is a walkway tunnel right to my terminal from the airport. I would definitely recommend staying here and the restaurant is also very delicious.