Feedback Check in - no proper registration (reg card) - can't remember their names.. 3 ladies with hijab (upon inquiry n verbal booking via walk in around 11am + & upon checked in around 3:15pm) - At 6pm+ when i'm about heading out for dinner, only realized n i asked is there's any reg card i need to sign, then only she gave me the reg card to be sign. (Ms Dines if not mistaken were at the counter that time & sorry if i'm wrong. Friendly & have the welcome gesture when guest approached counter. keep it up!!! ( Those who upon booking n checked in, just a humble reminder from a sister that is in the hospitality indusries too. Once at counter, just smile no matter how bad ur days are.. I've been there, still there n still counting.) & again as we r aware.. registration card/form is the most important things upon guest check in.. #hoteliersforlife Between 9am to 9:10am - sidewalk level 4 (heading to breakfast area) - on the way to bf - staff is not approachable - just a small gesture won't harm even there's a direction. (smile/greets) Between 9:15am - 9:30am - Condiments for porridge, nasi lemak & finger food were not replenish (boiled eggs, anchovies & chilli sauces) - Staff chatting at bar counter - guest in & out but still didn't do any replenish. - Juice no option - Fruit platter (orange looks dry) - Guest not yet done with their breakfast, staff already collected the plates & cutleries. (not mine but table next to me & my mom). I believed f&b team were given proper knowledge on how n when to collect it.. Always alert whether guest done or not.. - check out smooth - system hang (thing's happened) truly understand 🙂 - perhaps can practice to asked guest as a reminder (safebox cleared/valuable items all taken, etc) it was my first stay at D Hotel but couple of times for my mom n dad. I ain't complaint. Just a small feedback as a guest that work in hotels too..
50 Reviews