Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Mar 8, 2026
FAN_C
First off, the location is incredibly convenient. It's quite close to the Zenkoji Exit of JR Nagano Station. From there, if you're heading to Togakushi, you can buy bus tickets at a small shop located at Platform 7 in front of JR Nagano Station. For Zenkoji Temple, you can either walk or take a bus from Platform 1. A taxi to Zenkoji would cost between 1300-2000 yen. As for the hotel facilities, they're perfect, except for the rooms being a bit small. The front desk on the first floor offers complimentary coffee and juice, and the coffee beans are excellent. From 9:30 PM to 11:00 PM, they serve free soy sauce ramen. The rooftop onsen is wonderfully relaxing, and they even provide ice cream and Yakult. There's a 7-Eleven right next to the hotel. Plus, the hotel doesn't look old at all. Highly recommend for a stay in Nagano.
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Price per night from:US$81
Posted on Jan 31, 2026|Standard Twin Room-Smoking
Anastasiia PodieiachevaA good hotel close to Nagano Station, though it's still about a 10-minute walk. They offer a buffet breakfast and even room cleaning (despite what was stated during booking about no cleaning for stays under 3 nights). Essential amenities are provided, including a hairdryer, kettle, mugs, toothbrushes, and so on.
Downside #1: It gets cold inside during winter, so you have to turn on the air conditioning for heating.
Downside #2: The outlets don't charge European laptops, even with an adapter.
Downside #3: The Wi-Fi periodically disconnected.
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Price per night from:US$48
Posted on Mar 28, 2026
Guest User
First of all, the two staff at the check-in counter showed a very strong sense of job burnout on their faces, and the whole check-in process was not very pleasant. However, the next morning during check-out, the ladies at the counter were very professional and everything felt fine.
After entering the room, I found it to be very stuffy and hot. When I turned on the air conditioning, it was only heating. Since the weather outside was quite cool, I understand that the system is centrally controlled and set to heating. I then tried opening the window, but it could only be opened a small amount. For some reason, no fresh air was coming in, and the room still felt very stuffy.
Later, I went down to the counter (again, the same two male staff from check-in) to ask if the air conditioning could be switched to cooling, but my request was rejected. I then asked if it was possible to borrow a fan, and they refused again with a very impatient attitude.
Overall, the stay was not a very good experience. The room itself was actually fine, but it was too stuffy. I hope this review can be helpful to others.
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Price per night from:US$41
Posted on Apr 10, 2026
SSLinethegreat
Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.
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Price per night from:US$67
Posted on Feb 21, 2026
NimbusThe location is superb as its just infront of Nagano Station. Room was fine but a bit outdated but still acceptable. The local Japanese staff was really friendly and helpful but the Indian/Bangladeshi guy who was at the receptionist was cocky. We asked whats the nearby attraction places we could go while waiting for the check-in time (because he did not allow early check-in, which still understandable) but he simply said, ‘you can go to the infomation counter at Nagano station’ Bruh???? What’s wrong with you? Who hurt you, brother? Hence, i cant really appreciate his service, but the older Japanese guy was really friendly and tried to help even he was not really fluent in English but i still appreciate his effort. Oh btw, there is no free parking for guests. You will need to park it somewhere else nearby the hotel.
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Price per night from:US$31
Posted on Nov 25, 2025
M594814****
A Japanese-style hotel with extreme temperatures. Although the luggage has to be carried up and down the steep and bright wooden stairs, the old antiques in the house make life afraid of breaking up, all guests share the bathroom bathroom and hot spring ♨️. But it is so warm, the space is reasonably used upstairs and downstairs, and the 20 or so rooms are scattered. Comfortable hot spring baths, soft cloth tatami mats and the quiet environment in the store make people relax. The hotel operator is an elderly couple over 80 years old, busy upstairs and downstairs every day, ushered in, the 81-year-old gentleman not only has a hard body but also a super memory, every time the guest goes out, he picks out the guest's shoes and puts them in front of the guest, never making mistakes. Grandma is also radiant and kind, and she will not forget every word the guests have said to her, carefully and meticulously. The two elders stood outside the door in slippers and bowed and waved goodbye to us until the bus traveled. Maybe it is because of the fact that this century-old store has been passed down. I hope everyone can feel their precious warmth and cherish it when they stay.
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Price per night from:US$54
Posted on Nov 4, 2024
Ivan
Receptionist was very friendly, recommending places to eat and things to do. Room was clean. The washing machine is free to use. Bed was very soft and comfortable. Location is about 15-20 mins walk from nagano station. And about 10 mins walk to zenkoji temple, you can wake up early and walk to see the early morning prayer that occurs at sunrise.
Lots of food options as it is beside gondo shopping street
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Price per night from:US$20
Posted on Feb 15, 2024
Wei Le
This place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night.
Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift).
Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room).
We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean.
Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am.
The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD.
Overall interesting experience but accommodation price is pretty steep IMO.
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Price per night from:US$80
Posted on May 18, 2026
HAIRIL BIN DAUDHere’s a polished review you can post for Nagano Plaza Hotel:
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I would like to express my sincere appreciation to the team at Nagano Plaza Hotel, especially Ms. Omi Hikaru.
Despite my late check-in at around 10+ PM, she went the extra mile to warmly greet me and ensure that my room arrangement was smooth and comfortable.
What truly touched me was her thoughtful initiative after learning that I had to leave early for a day tour and needed to be at Nagano Station by 0640 hrs. She kindly prepared and packed breakfast for me in advance so that I would not miss my meal before the trip.
Such genuine hospitality, attentiveness, and dedication deserve to be highly recognised and commended. Small actions like these create unforgettable experiences for guests.
Thank you once again to Ms. Omi Hikaru and the team for the outstanding service and kindness during my stay.
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Price per night from:US$28
Posted on Jan 8, 2026
Anonymous User
Very good location, just opposite the train station. Reception is on level 2, but staff is helpful to help carry luggages to and fro ground floor.
Room is small and toilet is squeezy, but still decent for a short stay. There is a Shampoo Bar at the reception to pick up stoiletries.
Breakfast is good, the complimentary soba noodles on selected weekday nights is also great. Nice view from the 10th floor, and also free space for customers to chill during the day.
Water was not provided complimentary to customers but instead was earned through a game.
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Price per night from:US$36