Featured facilities: Laundry service (on-site), Restaurant
Amazing
132 reviews
9.6/10
1 night
From AED 253
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9.9/10
Outstanding
JJay Kay NocturnalHighly recommended, I’d definitely stay here again
Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot.
Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄
Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food.
If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated.
They also decorated our room exactly as requested, which made our stay even more special.
GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
GGuest UserThis hotel is centrally located within walking distance to the markets & main plaza. The beds are comfortable. Rooms with king bed are small. The courtyard is nice. The breakfast was average to below average. The internet is free but intermittent at best. There is a nightclub nearby which plays loud music until 3:30am which makes it really difficult to sleep.
The reason I'm giving this hotel a 3 star is because of the excellent service we received from Oscar Silva Casafranca. He was courteous, efficient and always pleasant & smiling. He helped with our baggage & was quick to answer any questions or queries we had. He's a huge asset to this hotel.
SS_KKThe rooms were clean and comfortable with a storage heater and hot shower. About 10 minutes walk to the main square. However, when we arrived it was a little strange for us when the receptionist said that we didn't have a booking there even though we had and I had the confirmation receipt to show him. He wasn't responsive until I called Trip.com online service, and then he continued looking and said that he actually found it, so maybe be aware of this happening when you arrive. It was also a little strange that after they checked us in, we had a lot of luggage and staff showed us to the rooms that were quite a walk away and up one set of stairs and two sets of elevators, that they didn't help with anything of the bags. We only noticed this as we had much better service in other hotels in Cusco.
HHONGGEUN LEEThe location is a bit up the alley. Walk ... Taxi to the front of the house ... Hotel service is good. Friendly old owners and young people. There are no amenities, but it is worth staying. Meals are normal but a bit poor. The room was a bit cold (I asked for a heater and I received an additional fee of 20 brushes). It seems that this is not the case. If the room is cold, the hotel should take action. It is unconvincing that there is an additional charge. The night view on the roof was nice. Generally, it's not a separate charge for the heater at a medium level.
GGuest UserHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
KK TravelsLet me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
GGuest UserI arrived in the hotel found that the bath tub doesn’t have stopper so asked them to provide stopper but was given a day later and there is no hand wash provided. No soap provided on my last day.
Also the hotel staff asked me to pay additional $55.00 as they don’t seem to have record of my arrival to Peru and I have come illegally to Peru.. I have to argue about it and finally they found my arrival details.
Breakfast is fantastic and cleanliness is good as well.. Apart from minor issues it is good..near to all amenities .
KKattyTravelerUnfortunately, I am not satisfied with the hotel.
The first is no heating here, no battery. On the third day of stay I got sick because of the cold. Reading the reviews, I realized that you could ask for a heater, what I did.
The second is the hearing is really strong. huge gaps in the doors of the room. I hear absolutely everything - as people come and go, watch TV, talk, etc. I often woke up in the night when people went on tour and clapped the door.
The third is a very scarce breakfast! Just two bulks per person, a little butter, cheese and sausage, jam and on a small dish serve the crambles , on drinks tea, coffee and that's all the breakfast .
I also had a problem with breakfast for the tours. I asked to prepare them for me, but nobody did. I had two tours and I just throw money out for two breakfasts.
Fourth - in the 5 days of my stay, I did not clean the room, although I read that the cleaning is daily. For 4 days I asked why my room was not cleaned and I was told I had to give the key to the room and then they would have cleaned. But of course no one said :)
Lastly, the woman who cooks breakfast seemed to me not to love me because I don't speak Spanish. At the same time I saw her being nice to other guests.
I wouldn't advise this hotel!
GGomezHotel Santa Maria was the best hotel during my stay in Peru, which included not only Cusco, but also Lima and Aguas Calientes. The bed was comfortable, the Wifi worked well and reliably, and the serice was excellent in several ways. For example, when I requested an airport pickup at 10 pm after flying 28 straight hours, a friendly driver picked me up. Ruby was particularly helpful and very friendly and wanted the best for me as a tourist in her country. She asked follow-up questions about my experience at Machu Picchu after getting back from Machu Picchu Pueblo. It waa great Spanish practice! The men front staff were also gentlemenly willing to help. In addition to the very hospitable demeanor, the tour service also saved my trip. I booked a separate city tour with a different company on Trip.com, but that tour never happened. However, the tour services of Santa Maria gave me exactly what I wanted from their own tour booking service managed by Edith. So, rest assured that service, too, is reliable. Be wary of online city tours done online in Cusco. No need to worry at this hotel, though. I used it also for the Rainbow Mountain excursion. With Hotel Santa Maria, I wouldn't have truly experienced Cusco, Peru! Mil gracias for helping me realize my dream trip to its fullest extent!
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The average price for hotels in Breakfast in Cusco is AED 297 on weekdays and AED 298 on weekends (Friday to Saturday).
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