Hotels in Brussels Expo, Brussels

Nice dad is very welcoming and the room is big

With a stay at Hotel Expo in Brussels (Laken), you'll be a 4-minute drive from Atomium and 8 minutes from Tour & Taxis. This hotel is 5.2 mi (8.4 km) from La Grand Place and 3.7 mi (6 km) from Brussels Christmas Market.Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.Continental breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.Featured amenities include a business center and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 49 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

It was very good because it responded very politely to poor English! !! It is close to the metro station and the surroundings are quiet so you can spend your time calmly

The location is very good, right next to the grand place. However, the rooms are old and need to be updated. The sink in the bathroom and the woodwork had cracks. The corridors were dark and dingy. The lamps or coffee machine have to be disconnected to be able to charge one’s devices. There are no adapters or usb ports. The day we arrived, the bell boy was on holiday, so there was no one to help with the bags. The front office staff, other than the most junior of them, seemed totally disinterested. The room was hot in the night and the aircon panel did not work. When we told the front office staff that the air conditioning didn’t work adequately, they didn’t even acknowledge what we were saying, let alone offer any explanation or apology. The breakfast was fine, but the staff again showed very little interest in even asking if we wanted a cooked breakfast. Wouldn’t recommend.

We stayed in a studio apartment for 4 nights, the room had everything we needed. Bed was a pull out bed, comfortable, we asked for extra pillows and they were in the room waiting, bathroom and toilet are separate but still private, small Juliet balcony, handy for letting in fresh air, noisy outside but to be expected due to location, once the door was closed there was no issue. Metro right outside, super market across the road, 5 min walk to main square. Customer service was brilliant, very friendly, very helpful, nothing was too much trouble, even when they were busy. About a 15 min walk from Centrum train station. There are a few homeless people near the location but never caused and issue for us other than pity, really could not fault the place and special thanks to the guy who was on Friday the 27th of august , didn’t get his name but he was super helpful!!

The airport is about 20 mins from the hotel and cost about EUR46. As we arrived early morning into Brussels, we were able to leave our luggage at the hotel and go for a wonder into the city. The hotel also due to availability allowed earlier check in later in the day which was ideal. The location of the hotel was perfect as we were within 10 mins walking location of all the major tourist sights including Grand Place, Mannekin Pis, Choco Museum as well as some historical stunning Churches, some of which were literally on the other side of the hotel. The hotel is surrounded by many different restaurants and cafes - of all budgets including so many halal options which was a total surprise. There are also supermarkets within walking distance for water/snacks etc. Room was cleaned everyday and all staff were always friendly and attentive. Facilities in the room include tea/coffee making and one bottle of water as well as the standard things. Breakfast - excellent variety, plentiful, fresh and delicious and all staff were very friendly and cheerful especially towards children which was great to see. Worth paying extra to include breakfast. Swimming Pool - small but was ideal and my son enjoyed this, shallow water which is perfect for children. There is also some gaming/fun for children in the lounge. Again due to late evening flight, we were able to leave our luggage and do last minute shopping and a visit to the Choco Museum. We really enjoyed our stay here and would definitely stay here again if we visit Brussels and would highly recommend to anyone visiting the city.

Location and cleanliness of the hotel was good.The phone on the room was not working hotel suggest change room but we declined and give us 4 complimentary drinking water.

Great location, super close to the metro station which takes approx. 15 minutes into the city centre. The hotel staff were also very attentive and friendly and very efficient during check-in / out. Rooms are a bit dated, but it is part of the renaissance style so more of a subjective opinion. The only thing that let the hotel down was the fact that it states on their website that they have a spa. On check-in I was advised it doesn’t exist anymore due to the pandemic? They need to update their website to reflect this!

We booked this hotel to be close to the train station, near the Grande Place and in a nice part of town. Motel One delivered on all counts with clean rooms, a good shower and staff that were always available to help with recommendations and directions. A perfect place to stay for a short weekend in Brussels.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have stripped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.