Lorinda
June 9, 2024
The first night we heard water gurgling in the bathroom but were tired and didn't check. Smelt horrible in the room. The next night we investigated and the noise was sewer/grey water rising from the drain in our sink. It drained and then filled again. Called front desk and they said 'housekeeping' would check. They came and splashed water around to rinse the sink and said it was a problem with the water supply?? Next day returned to room to dress for formal event and no water supply in room at all. Front desk again offered to send housekeeping??! When that person arrived, she advised they don't have maintenance on site. Luckily we had family also at the hotel so were able to shower in their room: they were also on 2nd floor. That same evening, water was restored but the flowback into bathroom sink happened twice and the smell was terrible. No customer service, no offer to change rooms or anything. Run down hotel and running down worse!!!