This is perhaps the biggest disappointment of a ”luxury” hotel I've ever been to. The pools, the grounds, and the beach are all great. Waitstaff, housekeeping staff and front desk staff are all very friendly and nice and do their best. But the wait staff in all restaurants and buffet are severely understaffed. The primary issue is the condition of the facilities specifically the rooms, and the food quality is the worst for even a one star hotel. I don't think they make anything on the grounds, it all appears to be frozen, and industrialized food that is heated in the oven and served. They did make good eggs, other than that there's nothing good to say about the food and the limited choices on all of the menus. Also be aware that your food options are buffet only all week except for two of your five nights where you were allowed to go to the à la cart restaurants. Even in these they were severely understaffed, and the quality was marginal at best. And the food choices in the à la cart restaurants are extremely limited. We paid close to $600 US per night for mandatory minimum five nights stay, and it is perhaps the worst value I've ever received. Sorry, but I can say virtually nothing good about this hotel and would urge everyone to avoid it. The entertainment runs every night from 9 PM to about midnight, and is so loud that even in our room, which was about the furthest you can get from it (at the main pool just behind the main lobby) was far too loud. If you're looking to party all week this might be your place. If you're looking for a relaxing vacation, definitely not.
Very Good
94 Reviews