Cambridge House Hotel

I booked a hotel on Ctrip, but everything went wrong the moment I arrived at the hotel. Two phone numbers were provided in the confirmation email, but any call was directly hung up or displayed an incorrect number. After arriving at the hotel, I found that the door was closed and no one answered the door after knocking for a long time. Finally, I contacted the hotel by waiting in the cold wind for nearly 20 minutes. However, even after getting in touch, I learned that no password was provided, and I found that the door of the hotel was locked with a password. After a laborious communication, I finally got the password and successfully entered the room. The condition of the room is even more difficult to ignore. The small space is obviously illegally renovated, and the narrow corridors and steps make it feel like climbing the stairs to the top of a church. It is not suitable for residents to carry luggage. What is even more intolerable is that the hotel's check-out and luggage retrieval process is extremely unreasonable. The check-out time is before 10 o'clock, and you need to call in advance to get the password to retrieve your luggage. Because of the unclear accent, I had to call several times to successfully contact, and almost missed the train, causing huge mental and financial losses. This stay experience made me very angry and disappointed. As a customer, I find this level of service unacceptable. I hope Ctrip can investigate this poor experience and take steps to ensure that other customers do not experience similar frustrations.

When I checked into the hotel, I discovered that it was a small hotel with the door closed. I rang the doorbell and waited for more than ten minutes before someone opened the door and asked me to pay a 50-pound security deposit online because I was worried that the towel would be stolen. After paying, you still can't get in. You have to go in at three in the afternoon. We asked to store our luggage first and were told that there would be a service fee of £15 for storing our luggage before and after check-in. So we had to pay a service fee of 30 pounds to store our luggage. After checking in, I found that there was no toilet paper in the room. I was looking for someone in the pantry downstairs (there is no front desk at all), and I couldn't find someone in the laundry room in the backyard for a long time. There was no hot water in the room, and the sink and toilet almost overlapped. There was a black throw blanket on the bed, but I really didn't dare to use it.