Elissa P
August 1, 2024
Unsecured building. None of the keypads to the outside work. Door left ajar all night. People smoking something in the gazebo behind the building. Desk clerk ASLEEP when I went to express my concern. She responded that the doors are never locked? Mgr VM was full. When she showed up, she told me corporate was aware locks don’t work? I suggested she advise guests of the lack of security so they could make an informed decision regarding staying there and she said she could put it in the welcome letter but guests probably don’t want to read that much? Asked me what time it was when I told her the desk clerk was asleep? I understand the hotel is under construction, but security cannot be sacrificed. The managers responses were both disingenuous and stupid. I’m waiting for a refund.