Comfort Inn Charlotte Airport Uptown

alright

I really couldn't tell you I didn't get a chance to look at the room that I had a reservation for it was my birthday on Oct 19 I've been trying to have a good 40 th birthday,but no even having the money on hand I still didn't get to enjoyed anything and im still waiting for a refund just so that i coyld maybe still get a hotel room at a location where it's not 100 dollars more than the 100 your already spending on the room

We stayed quite a while and left to go to a cheaper place they were friendly and helpful.

Sheets, beds, pillows: VERY COMFORTABLE. Otherwise, not such an appealing choice. Breakfast was jailhouse food, cooked but….. Location : not so near the airport but they have a shuttle we didn’t use. Also didn’t use shuttle to their transit line though both amenities are listed as available and certainly add value enough to recommend this accommodation.

The stay wad good, but I was a little upset, that the site said they did offer shuttles and the did not have one to take me to the airport. I had to pay an extra $50 for an uber. Which I was trying to avoid by staying at a hotel with a shuttle. Other then that the stay was fine.

This experience was pretty icky. Check in was slow and the girl behind the desk was sweet but confused. The elevators were dirty, the common areas were dirty (especially the carpet) and as soon as we opened the door to each room the smell of smoke and or mold was heavy in our faces. Each room had roaches (yes, plural) there was hair on the hair dryer, sticky funk on the tissue box cover and the blankets were stained/dirty. Breakfast was pretty gross but at least I didn’t have to pay for that. All in all, a pretty bad experience. 😬

Among arrival, we noticed evidence of bugs, which was made known to the front desk. There was hair and stains in the shower and on the bed linen. The shower handle was malfunctioning, and the water pressure was not consistent. We spoke with the front desk clerk and the housekeeping directly in the early morning about having our sheets changed and the bathroom cleaned, on two separate occasions, and even into the afternoon it was completed. I tipped the housekeeping staff that I spoke to, just to motivate her and ensure that we received services, and we never did. When we returned in the afternoon and services weren’t completed, we had to change rooms because it’s the only accommodation there was to offer. Housekeeping left, after being tipped beforehand, without providing fresh linen for us to sleep on. Even after switching rooms, there was still evidence of bugs. The cameras didn’t work on the floor, so when we experienced a theft, there was no way the hotel staff could help us, not that they offered much help to begin with. Cameras needs to be fixed, whole place needs to be cleaned, and the staff needs more training on how to accommodate and take responsibility for not following up on guests requests

Room smells like cigarettes and the towels in our room were dirty when we told desk we needed clean one they said we had to bring the dirty ones to the desk . Worst experience ever!!!!!