Intercontinental Hotel & Resorts Hotels in Chengdu

The room was super spacious and incredibly comfortable. I really want to highlight the service. Honestly, I was a bit hesitant after reading some reviews at first, but my son was set on Universal, and I figured I'd just give it a try. To my surprise, it was a completely different experience! Every staff member was so enthusiastic, always greeting us with a smile and effectively resolving any issues. All in all, after our three-day, two-night stay, my son and I really didn't want to leave. My son even explicitly said he wanted to stay for a hundred days! Universal truly exceeded my expectations. The breakfast was so rich and varied that it actually made us want to get up early every day to eat. And the water park, don't even get me started – it's a paradise for families! I highly recommend everyone go and experience it for themselves.

This is a fantastic, well-established hotel, excelling in both service and convenient location. First off, the lobby is incredibly grand, and breakfast is surrounded by the delightful sounds of birds and the fragrant scent of flowers (there were even cute little turtles sunbathing in the nearby pond, which was adorable haha!). The overall vibe really captures that unique, relaxed Sichuanese charm. Secondly, we stayed on the 25th floor, and the view was absolutely superb – we could see the park and SKP. Finally, I have to commend the service at this InterContinental; it truly felt warm and personal. We had a dedicated staff member who was there for us throughout our stay and could resolve any issue, treating my family with genuine kindness and warmth. Such excellent service definitely earned my family's and my approval!