Intercontinental Hotel & Resorts Hotels in Chengdu

Finally got to experience the hotel I'd been dreaming of! The room was incredibly spacious and well-equipped. We booked a family room on the ground floor which even had a small courtyard. The setup of a king bed plus a children's bunk bed meant there was plenty of space for our family of four. The kids' amenities were also a thoughtful touch – exclusive toiletries, small slippers, a play tent, and even stuffed animals – everything they could want! The children were so happy they didn't even want to leave the room. The hotel's location is also excellent, right next to Global Center and just across the street from SKP. But what I was most impressed with was the hotel's service. Despite its size, response times were very quick. A special thank you to our butler, Diana, for her attentive service during our stay, which made our family's visit so enjoyable. 👍 Next time we're in Chengdu, Global Intercontinental will definitely be our top choice again!

Is this seriously a five-star hotel anymore?? I wasn't even going to write a review, but the more I think about it, the more annoyed I get. The first picture shows the fruit platter we ate from the day before, still sitting there with stains when we came back. The second picture shows urine stains from the previous night, also still there. The kicker is, staff *did* come in to clean. I'm speechless. I get that I'm not paying 200 yuan expecting five-star service, but I still paid good money. The front desk staff always act like I owe them something. Only the doorman at the entrance was nice; every other service person was utterly terrible! Is this what happens when an old five-star hotel gets too comfortable, thinking it's a luxury brand or something? Also, my deposit hasn't been refunded, and it's been two days already. Is IHG using customer deposits as their own cash flow, seriously? Let it sit in the account for a couple more days to earn more interest, right? If you don't have money, don't run a hotel!