Intercontinental Hotel & Resorts Hotels in Chengdu

This hotel is located inside the Global Center shopping mall and focuses on a 'city micro-vacation' theme. My kids absolutely loved the Ocean Park and spent two full days playing there. Although the hotel facilities are a bit dated, the overall experience was decent. On the first night, we stayed in a family room on the first floor. While it was clean, it felt a bit damp and had an odd smell. After moving to a twin room with two 2-meter beds on the third floor the next day, the dampness and moldy smell improved significantly, and the soundproofing was much better. However, the refrigerator in that room wasn't cooling properly. On the first night, the hotel thoughtfully provided complimentary fruits and snacks as a welcome gift. The breakfast experience was average, and the area was a bit chaotic. The hotel is directly across from the SKP mall, and you can walk there from the first floor. On our way back, it suddenly started raining heavily, and we got soaked. It would be great if the hotel could provide signage for an underground passage to SKP for easier access, especially during bad weather.

Is this seriously a five-star hotel anymore?? I wasn't even going to write a review, but the more I think about it, the more annoyed I get. The first picture shows the fruit platter we ate from the day before, still sitting there with stains when we came back. The second picture shows urine stains from the previous night, also still there. The kicker is, staff *did* come in to clean. I'm speechless. I get that I'm not paying 200 yuan expecting five-star service, but I still paid good money. The front desk staff always act like I owe them something. Only the doorman at the entrance was nice; every other service person was utterly terrible! Is this what happens when an old five-star hotel gets too comfortable, thinking it's a luxury brand or something? Also, my deposit hasn't been refunded, and it's been two days already. Is IHG using customer deposits as their own cash flow, seriously? Let it sit in the account for a couple more days to earn more interest, right? If you don't have money, don't run a hotel!