Name: InterContinental Hotels SHENZHEN DAMEISHA RESORT by IHG
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

United Arab Emirates

Dubai

Shenzhen

Japan

Tokyo

Qatar

Doha

Saudi Arabia

Medina

The hotel's location is excellent, close to Shanghai Railway Station in the city center, making it very convenient for getting around.

This InterContinental is the one I've stayed at most often in Shanghai, but this time was also the least comfortable experience.

The XX21 room assigned to me this time was a type I'd never stayed in before. It was very spacious, neat, and clean, and the bed was comfortable. The only hardware issue was that the round decorative painting behind the desk made a deafening noise in the middle of the night (see video). This didn't happen on the first night, but on the second night, it lasted for about half an hour starting past midnight. I initially thought it was the air conditioning, but even after turning it off, the noise continued. The baffling part was that it only occurred in the dead of night, never during the day…

Furthermore, I had terrible neighbors during this stay. On the first afternoon after checking in, I heard thumping noises outside my door, appearing at intervals. Looking through the peephole, I saw that it was the child next door, and the noise was made when the door wasn't fully closed but slammed against something. After some investigation, I figured out it was likely the deadbolt's 'tongue' being extended and hitting the door frame when the door closed (as shown in the last picture). While this noise might be tolerable during the day, it started around midnight on both nights of my stay and continued for over an hour, consistently happening at that specific time.

Guest behavior is something the hotel can't control; it's a matter of individual etiquette…

I can only say I was unlucky this time, as I've always stayed on the executive floor at this hotel, but this time I wasn't assigned an executive floor room.

For a family trip before the end of the summer holiday, we chose the 'old internet-famous' Intercontinental Shanghai Wonderland, also known as the Deep Pit Hotel, for a two-day stay.

The hotel thoughtfully assigned Bruce as our butler. Not only did he arrange welcome fruits and sweet soup, but he also upgraded our room type by one level.

The hotel lived up to its reputation as a well-established property. From the moment we were greeted to check-in, the overall experience was excellent. The luggage carts even had felt covers, a level of detail I haven't seen in a long time. The room was very clean and tidy, and the bathroom was spacious. The bathmat for the tub was long-pile, while the one for the shower was terry cloth. After comparing, I realized that none of the hotels or high-end guesthouses I've stayed in these past two years made this distinction – truly, the attention to detail was perfect.

The most anticipated part of the Deep Pit Hotel is the evening light show. The drone show, synchronized with the 'Classic of Mountains and Seas' light projections, truly made the trip worthwhile. It might not be the largest in scale, but when the drones formed the Big Dipper and various light rings overhead, it definitely elicited countless 'wows.'

From the Cai Feng Lou on the top floor, the small underwater aquarium, the nearby amusement park, the night light show, to Bruce's subtle and attentive service – we truly came with high expectations and left thoroughly satisfied.

We chose InterContinental because our child wanted to attend a comic convention. We arrived around midnight on Thursday. We had booked a standard twin room for the first night and an open-plan suite for the second. The young lady who checked us in was polite, but her little 'schemes' were off-putting. She suggested we keep the standard twin room for the second night and retain the executive benefits of the suite, telling me that the open-plan suite only had a king bed. My husband asked her if she knew the price difference between the two room types, and she claimed not to. I immediately declined, telling her that a king bed was fine, and thanked her for her 'consideration.' The spaciousness of the open-plan suite compared to the standard twin room was enough for our family of three, and we could find other ways to sleep. How could she know that the open-plan suite came with executive benefits but not know the price difference between the two room types, especially during a convention? In the past, we've only ever been offered upgrades; this is the first time I've encountered someone suggesting a downgrade. All the other front desk staff who handled our room change and check-out later were very good, and the housekeeping lady on our floor was also great. The hotel breakfast was very good.

Top-notch! I'd been here before with my parents, and this time I brought my girlfriend – the experience was excellent! The room has a classic feel, and some of the furniture shows its age, but it's incredibly tidy! The bathroom is very spacious and clean! There's just something so comfortable about a genuine five-star hotel. The service was superb; they even gave us a late check-out and extra free parking time!

The Shanghai Ruijin Intercontinental is conveniently located very close to Ruijin Hospital. My stay was incredibly satisfying! I'd especially like to commend the front desk staff, Yves, Carrie, and Claire. They handled check-in efficiently and professionally, patiently explained member benefits, hotel facilities, and park information. Their demeanor was gentle and thoughtful, they proactively addressed my needs, and the communication experience was excellent. The hotel's garden environment is tranquil and elegant, and the overall service standard is top-notch. I will definitely choose Ruijin Intercontinental again for my next stay.

My family came to Shanghai for a trip, and we looked at many hotels. Hotel prices in Shanghai have gone up quite a bit during the summer vacation, but this hotel's price-performance ratio is still quite good. InterContinental quality is always guaranteed. It's located right by the Huangpu River; just go downstairs, turn right, and cross the street, and you're on the riverside promenade. It's about a ten-minute drive to the 'Three Piece Suit' (Lujiazui skyscrapers), the Science and Technology Museum, and the East Pavilion of the Shanghai Museum, which is very convenient. We were upgraded to a river view room on the 30th floor. As soon as we entered, we saw the cleaning staff cleaning the glass curtain wall from the outside – they work so hard in the scorching summer heat. The breakfast was good, with a variety of Chinese and Western dishes, and the gym facilities were comprehensive. Overall, it was great, and we'll definitely come again.

Dishui Lake is truly a wonderful place, so I planned a mini-vacation for my family and chose the InterContinental Shanghai Dishui Lake Hotel. The hotel's architecture is very unique and it's located right by Dishui Lake. The automatic sliding doors at the entrance give a sense of ceremony, and the lobby is absolutely beautiful. Check-in was also very quick. This time, we stayed in a deluxe balcony lake view twin room, and the scenery was stunning. We could see the beautiful views of Dishui Lake and also the hotel's infinity pool. The balcony was huge, big enough to fit a set of table and chairs.

The room also had a small lounge area, and each bed was 1.35 meters wide, perfectly comfortable for two people. The outdoor infinity pool at the hotel wasn't very deep, making it great for kids, and it was also perfect for taking photos. The outdoor pool was open until 6 PM, and the indoor one until 10 PM. A quick heads-up: you need to wear a swimming cap for both the indoor and outdoor pools. After swimming, we returned to our room and found a complimentary bowl of tremella soup by the bedside – such a thoughtful little surprise! We were so happy.

The breakfast buffet the next day was also very rich, and the environment was excellent. We went early, so it wasn't too crowded and quite peaceful. InterContinental members even received complimentary crab roe soup dumplings, which were absolutely delicious!

The kids went to the children's playground. It wasn't large, but it was very clean and not crowded. The activities were more suitable for younger children, but my child still had a great time. The hotel is very photogenic; the lobby is beautiful, the pool is beautiful, and the outdoor rock garden is also great for photos. Our whole family, young and old, had an incredibly fun time.

Everything was great, from the front desk to the service and room cleanliness. One afternoon, I returned to my room just as the cleaning was finished. A few minutes later, a staff member even knocked on the door to check if everything was satisfactory with the cleaning, which I assume is part of their quality control. Very impressive! Hotel guests also get a discount when booking the dinner buffet at the front desk.

I regret not being able to see the inside of Burj Khalifa when I traveled to Dubai 6 years ago, so I came back. The location is not bad, but the design of the vehicle entrance and exit is strange, so drivers have a hard time finding it. Also, I asked for extra ketchup after ordering room dining, and it took an hour, but other than that, it was fine.

This place is so convinience, the location in between dubai marina and jbr beach so you can go everywhere by walk. If u drive it’s easy to park and drive as well. The hotel is clean and the staff as well so friendly. 
Got lucky we have dubai wheels view and dubai marina view.

Excellent location 10 minutes from the Dubai Mall and most places of interest.
Super clean variety of foods, excellent service from the staff who attended us.

I used AI to summarize my overall stay, and here's my experience:

This stay was a disappointment because the hotel pool, which I specifically wanted to experience, was completely unusable for various reasons. It rained continuously for all three days of our stay due to bad weather, and on one day, an orange rainstorm warning was even issued. On top of that, my daughter inexplicably developed a fever on the first night. Although the hotel was very thoughtful and arranged a late check-out on the last day, my daughter hadn't fully recovered. Even when the rain stopped, the sky remained gloomy, and I didn't dare let her swim, which made this trip quite unpleasant. If I couldn't use the hotel pool, I definitely wouldn't have chosen this hotel to celebrate a birthday.

The hotel is located right next to Exit C of Overseas Chinese Town Metro Station, with only a short open-air section. However, if you're pushing a stroller, you need to be extra careful as there are a few steps along the way where you'll have to lift it. To get to the nearest Yitian Holiday Plaza, you need to take one stop to Window of the World, which is a bit inconvenient.

What I liked:

Simple birthday decorations were provided.

Room Quality and Design: The room was spacious and comfortable with a bathtub, and the lighting was easy to adjust. I particularly liked the reading/night light design next to the bed, which was very practical. (It would be even better if disposable bath liners/bags were provided, like in other hotels.)

Excellent Service Attitude: The front desk team provided excellent service, they were friendly and always smiling. I especially want to praise the male staff member in charge of the carousel; he performed magic tricks and managed the facility, all with a very kind service attitude!

Recreational Facilities: The outdoor playground and carousel facilities at the hotel were excellent, and my children had a wonderful time!

Areas for Improvement:

Room Amenities and Facilities: After the room was cleaned, the tea bags were not replenished. For a hotel of your caliber, the attention to detail in amenities is clearly lacking. Additionally, only instant coffee was provided in the room, with no coffee machine or milk, which is slightly inferior compared to other hotels in the same chain (such as Marriott or The OCT Harbour, Shenzhen – Blue Lagoon).

Fruit Quality Control: One of the apples in the welcome fruit platter in the room was rotten to the core when cut open. I hope the hotel can strengthen quality checks before delivering items to rooms to ensure fresh produce is provided!

Insufficient Bed Space: The double bed was relatively narrow, making it quite cramped for one adult and a 10-year-old child to sleep together, severely affecting sleep quality.

Overly Thick Mattress: The mattress thickness was a bit exaggerated, making the bed surface too high and very inconvenient for getting in and out of bed.

Facility Safety and Hygiene: In the small indoor building block playroom next to the outdoor playground, the blocks were slightly worn. I even found instances where the outer layer of some blocks had peeled off, exposing sharp wooden edges, which is very dangerous. Please make sure to strengthen cleaning and maintenance and immediately replace damaged facilities.

Five-star praise for the InterContinental Shenzhen International Exhibition Center. The hotel's facilities are comfortable and elegant, but what truly impressed me was the team's thoughtful and well-measured service.
During my stay, I called room service multiple times. The food delivery staff and other service personnel were prompt in their response and impeccably behaved. Housekeeping was meticulous, paying close attention to detail when tidying the room, demonstrating professionalism at every turn.
I'd like to extend a special thanks to Diana, the duty manager. She patiently communicated and actively coordinated with me regarding my numerous personalized requests, flexibly and appropriately meeting my needs without any rigid excuses or passing the buck. She truly demonstrated the caliber and service-oriented mindset of a high-end hotel manager.
While excellent hotel decor can be replicated, a service full of human touch and proactive empathy is hard to copy. All the staff were sincere, efficient, and never resorted to mechanical pleasantries.
The entire staff provided warm and professional service; they weren't overly chatty, striking just the right balance. It was a very comfortable stay and definitely worth revisiting.

First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar.

The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room.

The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment.

However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍

For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM.

Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊

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