Hotels with Bars in Chesapeake

Nice 😊 location everything nearby hotel 🏨 mall restaurant shops 🏬

My husband and I, a retired couple who have been Marriott Platinum members for decades, normally enjoy staying at the host of Marriott properties. This particular stay, however, was absolutely dreadful (and this is the only negative review I've given to this suite of hotels). In fact, the two night stay turned into one because we were so grossed out over the uncleanliness and untidiness, and disappointed at what didn't work. The first issue was the toilet...it ran constantly and apparently leaked b/c there was a consistent pool of water along the base. We could only flush it by lifting the lid and manually pushing down the flap. We found three dirty athletic socks along the perimeter of the bed, and the room simply was dirty. The wi-fi didn't work, the ice machines were out of commission (not one worked!), the pool was closed, and the smell of the property wreaked of disinfectant (what smells were management trying to cover up?). My husband and I were so freaked out that we barely slept...at 3 a.m. on the first night we decided it was best to check out asap even though that set us up for an incredibly challenging day, so my husband went out to speak to the hotel clerk in order to give proper notice. After explaining that we were checking out in a few hours (a day early), my husband started to explain the plethora of problems. The clerk quickly stopped him and said that she was only the night representative and I should email the management (she offered the address). When we officially checked out a few hours later, the new clerk said she was aware of the problems and to expect some type of compensation from management. None was given, which I didn't expect, but it did add insult to injury. There a many Marriott properties in this area and we've stayed at a half-dozen with no issue. I recommend going with the alternative properties, an AirB&B, or VRBO...if you stay here, BEWARE. Our stay was June 14, 2022.

Hotel was exceptionally clean & staff was very nice & accommodating. However, our room was not ready until after 7:00 pm. I was promised a refund that never happened & have yet to receive a credit for a mystery charge on my card that I did not authorize.

Where to start...we booked a room for 2 adults and 2 children a couple days in advance of our stay directly with Hilton by phone. When we arrived on-site after a 16 hour car ride we were told ”we're not sure how this happened, but we don't have your room”. WHAT? Our confirmation email stated we had reserved a room for that night for 2 queens. The woman at the desk had no viable options except if the 4 of us slept together in a king bed. Instead of trying to help us, loyal Hilton Rewards customers, find a solution or even another nearby Hilton property to stay at, she told us to go outside and call some other hotels or walk next door. Having no other options that's what we did, and found the Comfort Inn nearby with helpful staff and a cheaper rate. And complimentary breakfast. I was beyond disappointed, not only with the fact that our reservation was not honored, but also with the poor treatment and lack of assistance by the front desk. I have never experienced this at any other Hilton property. I would never stay here again on principal. To add salt to the wound, we contacted Hilton, waited on hold, and finally spoke to a representative and opened a case #. We were supposed to be contacted within 48 hours but alas, 8 days later we had to call back and again wait on hold for another 30+ minutes. At this point we were told it was OUR fault that our reservation was given away because we arrived late. This was never communicated when we made the reservation, on the confirmation email, OR when we were turned away at the reception desk. Plus, in 10 years and dozens of reservations, (including one 7 days prior in Savannah GA) this never came up. In short...I would recommend finding a different hotel. As a result of the total lack of customer service in this instance on behalf of this property and Hilton in general, I will be staying elswhere from now on.

The General Manager (Savannah) and the Front Office Supervisor (Sharon) are two of the most caring people I have ever encountered at a Marriott property. I have been a loyal Marriott customer for 15 years. I have stayed at a number of properties, but this property will forever stand out to me. Some properties have lost their ”human” side of things and treat customers as $$$, however, this property treats people with compassion and care. My father became ill while staying at this property and needed an ambulance. Within minutes they contacted an ambulance and got him to the hospital right away. They even went as far as trying to reach out to family members to inform them of what was happening. Although they were sold out that night, they were able to secure another room for him at a sister property so that he would not be without a room, once he was released. They were able to gather all his items from the room and place them in a safe area and were very friendly to the family members that came to help. The property itself is very quiet and clean. They even provide fresh baked cookies at the desk for guest! Such a great touch!! Definitely would return for not only the hotel accommodations but for also the welcoming staff! Consider this a piece of relaxation during your travels!