Hotels near Batsakes Hat Shop, Cincinnati

I am writing this review from the hotel lobby at 12:11am. I dropped my bags off at 2pm and was given a luggage tag and told my room would be ready shortly. I was told I would be called when my room was ready. It was confirmed and there was no question that I was here and ready to check in. I went on with my planned activities including my dinner plans and now coming back to the hotel have been told they have no room for me. I have never ever had such an experience. They have offered to relocate me to a hotel outside If Cincinnati. This was a quick vacation trip totally ruined by this hotel experience. Under no circumstances will I ever book this hotel chain again. They massively overbooked and have relocated many guests. I have been told on the side by a sympathetic employee that this is standard procedure. NEVER BOOK 21C!!!

Nice clean hotel. Initially immediate area looked a bit sketchy, but turned out to be a great location. Super easy to get on/off highway to go to Cincinnati or further south into Kentucky. Room small but clean. Breakfast amazing. Best hotel breakfast I’ve had and breakfast staff was working hard making sure everything was kept stocked. Pool nice although could use a good cleaning with some built up scum on walls. They are remodeling and only negative comment I have is they should wait until after breakfast to do things like sanding on the first floor near the breakfast area. Afternoon and evening front desk women very nice and friendly.

The front desk service was very kind and professional. However, our room was not very clean. The bathroom was dirty as well as the bathroom sink and our sheets. The mini refrigerator was never cleaned out and still had drinks from whoever stayed there prior to us. I have never stayed somewhere that makes you pay $9 for a cereal breakfast. Also, when we were checking in we were told that we had until 12:00 to check out. A couple of hours before, room service came and knocked on the door and asked when we were checking out. I thought this was very unprofessional. Also, the pool closes at 8, so if you have little ones, you may want to look into that more. The location was really good and the parking was very convenient.

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which sucked because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

Very vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living. Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.

BEWARE. Came out to the parking lot this morning to see FIVE cars near ours with shattered windows. They had all been broken into overnight. Signs all over the parking lot caution to park at your own risk, however the area feels safe and has lots of restaurants & shopping stores in adjacent parking lot. The signs made us feel uneasy but we still never expected to see all the broken windows. They were all very nice cars too. Such a shame. We were in from out of town to visit Xavier University which is just a 7 min drive from the hotel. Sadly, this greatly affected our impression of the area. We felt absolutely terrible for the one guy we saw, trying to clean up all the broken glass in his truck. We did not see a single employee at the hotel doing anything to help with the situation. Obviously, they are aware this is a problem. Also, they charge $5 to park overnight, yet provide NO security whatsoever in the parking lot. They should be using that money to hire an overnight security guard so guests don't have to deal with broken car windows!

This feels like a newer property and if this is a new layout for all Springhill Suites I will avoid them in the future. Here are the issues - Most Springhills have a counter area kitchenette. This one did not. It had a very small space for a fridge and microwave and that’s it. - There was no nightstand on one side of the bed. This is a HUGE inconvenience as there is no place to put eyeglasses, to put your phone, to keep a bottle of water. It costs so little to put a basic nightstand, why in earth choose not to do it - The toilet is in one very small space with a TINY sink. The shower is in a completely different room. I have never seen this before and it was very inconvenient - The wife was not working properly during our stay. I tried for 15 minutes to log in and it never worked. Walked down to the front desk and was told they were having issues and they told us a code to use for log in. First of all, if they knew there were issues they should have told us when we checked in. Secondly, the code did not give me the higher speed internet I am supposed to get for free as a Platinum member of their rewards program. Finally, the internet service was noticeably slow at times during our stay. - The pillows on the king bed were also very small. I’ve never seen hotel pillows this small before. Another terrible place to be cutting cost - on the Bonvoy App, it allows you to make special requests before arriving. We requested 2 days xtra pillows and an extra bottle of lotion via the app. The pillows would have been especially helpful given the miniature size of the pillows on the bed. This hotel COMPLETELY IGNORED those requests. I will say the folks at the front desk were friendly and the hotel is in a convenient location. My wife and I are having a house built in the area and had this hotel been acceptable, we would have stayed there in all our future trips during the 6-8 months of construction. However, given how they have cut corners on the room layout and amenities, and the fact that they ignored our requests made via the app, I have already booked another hotel for our upcoming trip

Amazing hotel, but awful staff in the AM. This hotel is modern, well maintained, clean rooms, and has everything you need. Great bar and restaurant, with friendly staff. The bartender was our waiter in the restaurant and very friendly. Buffett server was awesome. But the two ladies at the front desk Friday 6/22 at 7:00am were awful (blonde lady and another lady with shaved sides of head) I asked to see if I had breakfast in my reservation. One said she wasn’t logged in and couldn’t help, the other helped some guy that cut the line in front of me. When that guy left, I’m still waiting for simple help and got none. So just went to my breakfast. I would give it 5 stars if not for the unfriendly and lazy workers. Manager, take note. You are better than this.