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The start was not bad, nice greeting at arrival and help with the baggage. The allocated room was OK, though badly cleaned. The evening after we came back after dinner, we got the noisy climate in the room. We informed the reception but it was too late to do something. The next morning the technician passed and confirmed the high air volume, but it was technically related. Then we searched a new room with a staff member of the reception. After several trials we found one, so well as well. I would be at 4/5 points. Breakfast is very simple and of low quality, I would have paid nothing extra for this. So a point deduction and I would give the hotel 3 points. Last day, after lying up, I noticed a high-soiled mattress protection, typically German I wanted to turn it back and I saw, unfortunately, the mattress. The mattress was very dirty, just awful. I didn't look further, but I'm sure she was completely dirty. That's not possible for a 5Sternehaus with corresponding prices. So the 1 point, I would prefer to give 0.

Very slow lift. Apartment was poorly designed. All amenities are the cheapest possible. The bed is not comfortable at all to the point that my wife had to sleep on the short couch. Being 6 foot 3 I didn’t fit on the couch so I had to sleep on the uncomfortable bed and wake up with sore hips each morning. The appliances are all good except the tiny TV. The apartment has a large living room and kitchen area but the bed is so close to the closet that the doors don’t open all the way. The main complaint was that the toilet was so close to a shower wall that I couldn’t sit down on it without banging my knees. A little extra space in the bathroom and bedroom taken out of the living room would have made a huge difference. All amenities soap, tissues, TV, sofa, etc. seemed to be the very cheapest available. There is only one plug in the kitchen and it’s behind the microwave.

The location of the hotel was perfect the cleanliness was absolutely beautiful and super clean. But unfortunately one of the worse experience from the staff members specially the night shift manager were one of the rudest person and disrespect I have ever seen in my life. So unfortunately when you book a hotel for holiday, business or and vocation with friends doesn’t matter how good the location is how clean it is and how beautiful or luxury it is. But if the staff member is rude and disrespect then it ruin the whole things and I don’t think anyone would ever want to go there anymore. So because of the I have to give 2 stars.

Friendly check in team helped us check in quickly. Tidy modern room with clean amenities. Convenient location and pleasant stay.

We stayed in this hotel for a week during July and overall had a good experience. We found the hotel was very well located for our needs, notably a hire car outlet across the road, the travelers clinic (for PCR testing) 2 minutes down the road and many restaurants within walking distance of the hotel. The room we were ultimately stayed was on the 20th floor which provided a great view of the foothills of the city. The room was smallish, but was clean, modern and well appointed with all the features one would expect in a hotel of this price range. We had a couple of issues with check-in because we had inadvertently booked a ”king accessible” room which is for persons of limited mobility, which we did not need. We were offered a change if we paid an extra AUD 20 per night which we refused and so then we were given a free ”upgrade” (as it was explained to us) to a room on a lower floor which turned out to have a door adjoining it to the room next door. We could hear everything that was going on in that room and so after 5 minutes we were back at reception asking for a quiet room. Dealing with a different check-in person we were given a nice quiet room on the 20th floor. My main advice from this experience is do not accept a room with an adjoining door, the sound proofing is terrible. Aside from this initial check in issue our stay was hassle free and very enjoyable. We would certainly consider staying here again when next we visit Adelaide.

I was looking for a touch of special to celebrate my wife's 50th birthday. So I booked a room with a river view because I thought that would be nice to wake up to. Well, when we arrived, we had been upgraded to a 'suite'! We were blown away at this room, wall to ceiling views, dining room, bath, balcony. 'Pretty woman' eat your heart out. We didn't dine there as it was a Sunday night and not all of them were open but the facilities looked good. Staff were very professional and friendly at check in and check out. Very little surprises me these days. but EOS did. Thank you very much for exceeding our expectations and giving us an experience we will cherish forever.

The location is very good, the service is excellent and everything is very good. The name is very similar to another hotel nearby. Booking a travel product should repeatedly emphasize the name of the hotel, otherwise it will be afraid to go to the wrong place.

I got to the hotel front desk and checked in. Got into our room and we had the view of a construction site and the sound was horrendous . The concierge didn't bother to tell us when we were checking. I called and unfortunately they were fully booked out. He advised me that they do not work on the sunday but i was there on the Saturday and wanted to rest but that went out the window. It would've been common courtesy for him to have advised us as we were checking in. If he had, i definitely would not have bothered to stay there at all. Thought I'd check out the outdoor heated pool, another couple was up there standing around having a drink. I put my hand in the water to check how warm the water was and it was freezing. the hallway smelt like cigarette smoke and wasn't pleasant at all. I can't say i'll be in a hurry to stay here again

My family and I stayed in this apartment for 4 nights in June'23. We stayed in a two bed room apartment on the 6th floor facing the hills. The location of the apartment was very close to city centre. There are restaurants with in short walking distance. The bus stand is 2-3 minutes walk away. The first bedroom was bigger with a queen bed, wall wardrobe and heat/AC. 2nd bedroom was bit smaller with a double bed and a wall wardrobe, but no heater/AC. The open kitchen was big, having refrigerator, microwave, electric kettle, dishwasher etc. Necessary Tableware, cutlery, dish washing liquid, dishwasher table, kitchen towel, etc was provided. Dinner space and living room was open and big with a wall heater/ AC. We had very good views from the balcony. There was one big bathroom with washing machine and dryer. Entire apartment was clean. Free WiFi had good speed. The apartment Manager was very helpful. The paid car park entry was from the back street. Before checking in, we had problem with our car parking in front of apartment as there was no empty car parking space on the road. We have enjoyed our stay at Hum Serviced Apartment and would request others to stay there.

We were staying at a hotel nearby and ended up visiting here every day we were in Adelaide. The atmosphere is friendly and lively and we had some nice chats with some regulars, the food is quite good, and the staff (bar one) were really great. On our first visit we hoped to try out their margaritas but we’re told they no longer mix cocktails. We must have shown some mild disappointment so the boys behind the bar whipped us up some very nice margaritas. It made us feel welcome and special. The only bartender who did not, the bald guy with the moustache and chip on his shoulder, must have missed the class on how to relate to customers. Being from out of state I commented on how same-sized beer glasses are called different names in different states, to which baldy replied that the conversation was “boring”. So sorry. I didn’t realise he’d rather converse about astrophysics! But other than him, the staff were terrific.