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We booked this hotel under ”Luxury escapes” and it certainly wasn't luxury! When we got there the receptionist was absolutely terrible (no customer service skills whatsoever) and not to us but to others as well. When asked about parking she said it's just across the road. Asked her how to get there and she gave us a printed form and said that should tell us - no explanation of form of direction. When reading the instructions it was very confusing and it took us a while. We were meant to receive a free bottle of wine and a voucher. Didn't get that, I had to call reception to ask for it and had to go down to reception to pick it up. Got back to the room and there was 1 wine glass. I gave up and on the following day asked for another wine glass. She said she would send it up via housekeeping......it never came. On the second day we had to evacuate because the fire alarm went off. My husband has a walking stick and finds it very difficult to move. But we did it. Got the site where you go for evacuation and there's no one there to direct us or anything, I find that very poor especially in a hotel. I had booked previously to go back in April but I quickly cancelled it. Worst hotel I've ever been to

My reception by Naveen and Dorg was cheerful and helpful; they provided clear and good info regarding the hotel, parking, breakfast and meals in the adjoining Labour Club, etc. Our room on the top 9th floor had a good view towards the Lake Ginninderra, although another high rise had partially blocked the view. Our room was an end room, a more spacious upgrade offered to us by Naveen. It was very clean- every nook and cranny- compliments to housekeeping. It was also nice and bright, as was the bathroom. Decor is very modern and up to date. Bed was comfortable and we had good sleeps. The hot breakfast in the Club was of good quality and variety and good value. Parking on level3 and level4 of the carpark was easily accessible.

Hi this is a message for the General Manager Fiona McDougall. My name is Ramona(Razz) Hyde and i brought my resume in around the second week of April looking for a position in housekeeping. About 1 month later i wrote an email to reception to pass on to the the manager as i am super keen to begin a job at your motel asap and have heard nothing back. I couldn”t find an email address for you so i thought i would try this. I have been in the industry for over 12 years at three different hotels in Canberra and am willing and able to start a new position at your motel if you would just give me a chance, you have all my details and i really hope to hear from as quickly as possible. thanks Razz

The environment is very good, the front desk service of the first reception is also good. Proactively helped us solve many problems. And told us that we can check out at 2 pm, we can have more rest meetings the next day, so we have a conference call after the check-in day, but the door is knocking from 8:00 to 12:00 the next day. The attitude is extremely bad. I have been explaining to the front desk the next day that the hotel told us that we can check out at 2pm. The new front desk still asks me to pay another day's room rate. Spending money is a trivial matter, but the attitude determines my impression of the hotel. Many hotels in Australia have a very good service attitude, but this one is very disappointing.

I had to attend a funeral in Canberra and a friend recommended this YMCA (Leumeah Lodge) in suburb of Nicholls, handy to that side of the city off the Barton Highway. This accommodation is very new. If your GPS is old, then No. 48 is not on it! It is located opposite McDonalds and behind KFC. It is lovely, spotless, nicely appointed with very helpful, friendly Reception staff. There are 58 (differing) and all non-smoking, rooms to suit most, including bunkbed rooms used by school groups. As a single, I chose the ”Queen” perfectly adequate for a couple - the room, bathroom and shower all spacious, with toiletries and hair dryer provided; the double bed was very comfortable. Air Conditioning and WiFi available with a wall mounted TV, tea/coffee bags & a kettle. There are dining facilities only for Groups but you can order a Breakfast Box the night before from Reception. Parking is available. This Lodge is far superior to many hotels I've stayed in and the cost far less! It was amazingly quiet overnight (a Thursday). I recommend this accommodation.

Liked · This hotel is in a fantastic location - walking distance to a supermarket and many cafes/restaurants. It is also only minutes from the CBD and most main attractions. The beds were comfy and the room was of decent size with the added bonus of air conditioning. Disliked · Unfortunately, this is in bad need of an upgrade. The bathroom was terrible, and not terribly clean. There were 3 of us staying with one bar of soap. Admittedly, upon check-in I was told I could go back and ask for more - but it should be there in the first place. There was no shampoo or conditioner, which is often standard even in budget hotels. Nor were there enough classes or mugs for the 3 of us staying.

lovely room and view. Would have been good if there were 2 extra single blankets in the room instead of 1 queen size quilt. We had 2 single beds. Would be better to have a separate light for the kitchen area instead of having to light up the whole area when only kitchen is needed. Crockery and cutlery and refrigerator were adequate for our needs as was the TV service and reception. We did not purchase breakfast as the price is a bit high for 2 seniors. Perhaps we could share that meal if possible.

This hotel has very much an 80s vibe, and the rooms do look like they have not been updated since it originally opened. But I found my room to be clean, the beds were comfortable, the aircon whisper quiet and there was no street noise so we had a great sleep. I really like this place. I especially love the atrium in the centre of the hotel and their use of plants. Lots of plants! It's a very interesting design. It's like being in a terrarium circus tent! I thought some of the trees must surely be fake, but no, it's quite amazing what they have achieved and just how big some of the trees are in there! I love the cosy and private lounge areas scattered through the plantings and water features. I love the look of the stair cases you can see from the centre and the use of wood against the light colour scheme throughout. You will find the hotel is relatively close to EPIC if you are there for an event, to Haig Park Markets, Braddon Eateries, bars and cafes, and the Canberra Centre. I found the reception and bar staff to be very lovely and helpful. Many thanks for a delightful stay.

Nice leafy quiet street. Close to light rail. Good secure parking. Reception staff efficient. You can walk to Dickson or Civic if you have a spare 20 mins. Room we had was quite small (especially the shower) so not good for larger people. Beds comfy, but we did not like the pillows (there was only one option). Limited facilities (café downstairs seemed to only make coffee). But as we chose it for its price, quietness and location it met our needs well and overall we would stay again.