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We originally booked into the Novotel on a premium king room rate paying $319 to include breakfast. This was booked incorrectly due to some glitch in their booking system - which meant I couldn’t stay there at the time I wanted to and I was given a credit to use at another time. We used this credit last night and when checking in we were told we could park downstairs. No mention anywhere of cost. We went to our room and upon showering at around 11:30 - our shower was blocked and wouldn’t drain. We had to call front desk and at midnight nearly had to change rooms so we could shower. Came down in the mornign to have our buffet breakfast that we paid for - and we’re told that we weren’t on the list and couldn’t have breakfast without paying again. Off to reception and point out that not only did we actually already pay for breakfast in our original booking but pointed out that we have paid $319 for our room and right now on the website you can pay $310 for the same room WITH breakfast included. The manager Teresa was extremely unhelpful and told us that there’s nothing to be done about it. We would have to just wait to talk to reservation team in an hour. We decided to check out and leave. Still nothing mentioned about parking and yet when I go to exit the car park I was asked to pay $25 to validate parking! Absolutely unacceptable service. We should have been comped breakfast straight away as ANY one can see we clearly paid a rate that matches breakfast and it’s not OUR fault that Novotel lost track of it and didn’t book the follow up room properly. I travel for work multiple times a month and I will never recommend a Novotel again for either business or personal use.

We arrived at midnight and the host was very helpful with the check-in via phone. The room and the beds were clean. The air-con and the hot water supply were nice. The only thing insufficient was not having toothbrush and toothpaste inside the room. Overall the experience was nice and I will choose to stay here next time.

Perfect for attending the races and close to dinner facilities. Basic room with comfortable bed tv ensuite microwave desk and fridge. Our fridge wasn't working so they put us in room next door and were very apologetic about it and was no fuse. Thank you for having us. If was a little warmer we would have used the pool and we had undercover parking👍

It was already more than 10 o'clock in the evening. There was no front desk staff, and the room card was left in the password box. As a result, the hotel has two addresses. We found another address according to the map of the hotel. After several weeks, we found the room card. There is no service call. If you don't understand the map and instructions in English, or if you have problems with your room card, you will definitely not be able to enter the room at night. It is not too close to the airport for 30 Australian dollars. The room usually has a musty smell. Upgrade to the nearest airport, suggest picking other homes, not recommended

Close to the airport and wonderful for an early morning flight, the hosts are very lovely and helpful. The rooms are clean and comfortable, everything was in working order. To be honest the air con was great on a hot day, and close to some to shops.

The room was clean & today & the bed was very comfortable. Plenty of hot water for the shower & basin but be careful as the hot water comes our extremely very very hot & instant. It seems everyone has trouble locating the key pads. This is because they are digital screens, so when you arrive you just see a box & no keypad. Ad this is a keyless entry check in hotel I would suggest the instructions explain you won’t see a key pad but a little box & tap on it to light up digital keypad. We were in room 13 next to the closed reception and we heard many people ringing the helpline because they couldn’t locate the key pad for entry to the carpark or hotel. Our TV kept switching off at night with the screen message no signal, so we couldn’t watch TV any night which was extremely disappointing. We had 2 chairs in the room and one had faulty legs and was unsafe to sit on. We found the location good as it was a very casual walk to restaurants & cafes in Racecourse Rd. There is a fish & chip takeaway shop directly opposite the hotel. We were a little disappointed in that we would have liked a balcony as per the photo, but not all rooms have balconies.

No breakfast, it is a long time to wait for a waiter to check in, and check out the key to the key recycling bin next to the front desk. The elevator is very small, the two suitcases can only stand by one person, the aisle is very narrow, but the room is spacious. There are almost no shops around, there is a shopping mall that is 1km away and it is closed very early. There are home outlets in 15 minutes by car.

With an unexpected couple of nights to spend in Brisbane, and looking for something relatively close to the airport, I chanced upon this great motel. It gets five stars from me as it excels at what it is…clean, decent, comfortable accommodation at a fair price and in a good location. Helen on reception was fantastic and friendly, helping me out with an early check in and sharing knowledge about local places to eat. I had a second floor room but there’s a lift. My room was spotless, spacious and had everything I needed. I hate the mean-spirited places that portion out two teabags in your room – so I loved that here, there were six teabags! It’s the small things ;-) Although close to a busy road, the rooms are reasonably sound-proofed and the traffic dies off dramatically at night. With a comfortable bed, decent pillows and nice linen, I had a good night’s sleep. Highly recommended.

Both “Ascot” properties are easily confused. When I booked directly with Quest Ascot they refused a refund when I explained that I was in Perth and needed the ‘other’ Quest Ascot. No full or even partial refund even though the Quest Ascot (Qld) room was never touched (because we were in WA!!). Greedy and poor resolution. I can’t trust Quest branded properties (except Perth Airport 10/10).

I wish I had of read these reviews prior to booking a room. I wanted something close to the airport and at last minute this was all that was left. I don't consider $148 a cheap room for 1 night, a shared backpackers room would of been cleaner. I got a text after booking and paying asking me to enter more details again including credit card, it said to upload a photo, didn't say upload your licence so therefor never sent the room code, when I rang I got a lady I could not understand who explained I didn't need to worry because I could do it at reception, when we arrived at reception the lady told me I MUST DO IT OR I CAN'T STAY!! 1hr later and 2 others in reception having the same issues we were given a room code, the room smelt like a dead wet dog, we were on ground level the curtain was see through and didn't block any of the elements out, the shower was that small you could only fit in one leg at a time.... prior to arriving I asked if they had a laundry on site I was told yes to only be told once checked in the washing machine is broken.. NEVER EVER AGAIN.