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After we made the booking at eight willows iconic room no 2, we managed to get an extention till 11am check out via email. On our arrival, staff verbally confirmed 1 hour extension till 12 noon checkout on condition after calling and confirming 2 hours prior of checkout. On the day of check out we called up the reception at 10am which was addressed by the accomadation manager who refused to give a late checkout and asked us to leave by 10am. I made her clear the email confirmation for 11 am checkout and later a verbal confirmation for 12 noon checkout, which she refused to grant and insited to leave at 10.15am. A family of 2 adult 2 kids cannot make up a checkout within that 15 minutes which I insisted, as a result she granted another 15 minutes. She was very rude from the initial conversation itself and kept insisting what she said earlier. We were really impressed with the resort, rooms, location and 1st day of service from the reception. Our experience was ruined just b'coz of the accomadation manager' s unacceptabl conversation.

1. Check-in was very fast, it only took 15 minutes to find the check-in front desk. If you are staying at this hotel, drive outside and only see the entrance of the restaurant when you come in. Go in from the restaurant and ask the waiter and they will direct you to the front desk! 2. The facilities are not the latest but they are very stylish. The corridor before entering the room is beautifully decorated, and the room is also very unique and clean. The restaurant downstairs does not disturb the accommodation area at all. The hot water is great. There is a heater. 3. Breakfast is provided, you must eat it, it is very delicious! It can be eaten for lunch, it tastes better than many outside restaurants🥹🥹 4. The environment is great, and you can ask the store in advance when there will be activities. We only passed by for one night, and when we left, we found out that there was a music festival the night before🥹🥹 It is a store that includes food, accommodation and entertainment. I will definitely do it next time I have the opportunity. Would go again!

Quiet and secluded location in forest, very private and peaceful. We booked the 2 bedroom chalet for 3 nights. Nearest town is about 6-8mins drive away, not too far, but the drive is a tad scary in the dark (which is quite early this time of year). Very roomy, lots of space, well equipped kitchen, though there were no basics (such as oil/salt/pepper), though there was a small pack of milk provided. Coffee powder provided, but no coffee press. Very strong stable wifi , no password needed, which was awesome. You can login to your netflix account on the smart tv. Washing machine is outside in a separate room, which is not very convenient to get to in the winter cold (and at night). No dryer, so need to wrangle with the clothes line and there's very few clothes pegs provided. Need to clear trash which you need to drive out to, not very convenient. There's a pool and small playground (with a trampoline) Overall, we loved the stay, for its privacy and closeness to nature, but be prepared with food/amenities else you'd be stuck in the middle of nowhere. Bar soap, shampoo, conditioner provided, and there's a bathtub. Toilet is separate from the bathroom, which is good. Strong heating from the main heater in the living room, which was a nice surprise We saw kangaroos (regularly at a clearing on the drive out), a bunny once when we first arrived, and had frequent visits from a kookaburra, which was lovely.