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A really disappointing honeymoon. We had high expectations for Cap Rocat, which unfortunately they didn’t live up to. There were a lot of problems, but will outline the good and the bad. We stayed in room 12 (Sentinels Suite) The good: The staff were friendly and polite The room and grounds were stunning The bad: On arrival we were congratulated on our marriage by name as we were walking to the courtyard. We were then asked by the on duty manager if we had any dietary requirements/allergies. My husband is allergic to fish. My husband and I thought ‘wow’ if this was the level of detail we were going to receive, we would have had the best times of our lives. We had a welcome drink, then was escorted to our room. On arrival there was no recognition/note to congratulate us on our wedding (something we had in the previous 2 hotels on the island) but didn’t think too much into that. There was a bottle of cava and small tapas plate with a variety of snacks. We took them outside our suite. My husband and I started eating the food, there was a skewer with olives, peppers and what looked like chicken. He said ‘Do you think this is fish’ I said ‘it can’t be. She asked if we had any allergies’ Upon putting it in the mouth, my husband realises it was fish. Immediately ran up to bathroom whilst vomiting. I had to run behind him to get his EpiPen After what seems like forever, luckily he was just about ok and didn’t need to go to hospital. We called the concierge who came to take the dish away. There wasn’t an apology, nor a replacement. I had to call them for a replacement, to which on return was all of the other dishes (without a dish substitute’ Hotel response: It was already in your room when you were having a welcome drink in the courtyard. Was too late to change it. At minimum they should have said ‘please don’t eat x dish’ or ‘please leave it as there is fish’. Determined to move on and enjoy our honeymoon, we sat out on the patio relaxing in the pool. Unfortunately the rooms are quite noisy with party boats passing very close by all day, everyday. Docking less that 30m from our room blasting music. I understand the hotel cannot control the boats, but at least make us aware that staying in the most expensive suite at the hotel there is noise pollution and minimal privacy as you have boats and people waving at you. We’d have booked somewhere quieter. There were other issues with missing breakfast items, broken glass left on the patio, turn down service, no ironing board, long waits during dinner, waking us up at 10am with a call, asking for things to the room and the wrong things being delivered plus various others. The on duty manager we expressed this to on our 3rd day didn’t get back to us, so we had to call the new on duty manager to explain the whole situation again. We wanted to check out that day, as it was just one thing after another of inconsistencies in standards. Guillermo (who was the manager we dealt with) refused to allow us to

Family-run hotel with a modern design, the rooms are well furnished as are the bathrooms. The problem lies in the dirt. We were informed that cleaning takes place every two days, and that's okay, but the sheets found stained upon our arrival were not replaced with the cleaning of the room but only the bed was made. Dust everywhere, even on the bedside tables, residues of disposable soap samples in the shower dating back to the previous guest, shower head with prehistoric limestone residues, minibar (which doesn't cool) with a sort of mold/liquid inside that has been around for who knows how long time was there. A real shame also because the hotel has a good location, strategic for reaching various destinations on the island. Given the hygienic conditions, unfortunately I can't help but advise against the stay.

The hotel is very beautiful, the equipment is incredible, especially the spa and sauna. However, there are problems of soundproofing that is the only concern

ok so we booked this 2 star hotel with some holiday compensation we got for a flight delay so were not expecting great things,i was surprised on arrival at many things,the place is really clean, the rooms were very clean the bathroom recently refurbed, there is hairdryer and shampoo and handwash supplied, fresh towels and bed made daily, breakfast is 6 euros, theres plenty cereals breads, cold meats fruit, toast eggs bacon etc etc a really good price for all they have on offer, there are vending machines with snacks and a lovely pool bar with several large comfy sofas, 2 euros for a can of cola which is cheaper than the local shop, they have an iron you can borrow( no charge) there is a very clean shower room for when you have to check out of your room,the staff couldnt be any more helpful, the pool gets the sun from about 1pm but it wasnt too cold before this time, there are only about 7 sunbeds but the pool was never busy, there are tables and chairs round pool area and some rattan furniture also so plenty of seating options, theres a supermarket a few meters along the road for supplies, theres great air con in the rooms but this heats your balcony area up greatly making it not great to sit out on if the other person is inside with the air con on, the only thing that i personally think could improve your stay would be a small fridge in the room for drinks, the hotel caters mainly for dutch and germans,we were the only brits, and it does have a younger clientel but there was no niose, no rowdy behaviour in the time we were there, so all in all a very ncie surprise given how cheap the place was,

Stayed for 4 nights June 2024. Some good points but overall generally dissatisfied. Pros: •Food is good- good selection and tasty •Rooms were decent although a bit small, good sized balconies with sea view • Most of the staff were friendly- particularly in the restaurant and bar areas. •Free Wifi with good speeds • Good location, 2 minute walk to the beach, 20 minute walk to water park, lots of shops, restraunts and ammenities nearby Cons: •Would not class this hotel as all inclusive- maybe full board. Meals have 2 hour set time slot, if you miss them youre out of luck, no snacks between and the 3 drink limit can only be used at these times also. •Hotel was overrun by German students who insisted on making noise all hours of the night. Slamming doors, shouting, running up and down the corridors between 11pm and 5am. We had small children with us who were woken on several occasions. On our 3rd night of this and having had no sleep we complained to reception who apologised but said they couldn't do anything about it. However that evening the security had come to our room and asked us to keep the noise down as we had been watching a video on our phone on the balcony! • The pool is tiny and gets no sun making it pretty much unusable. Its more like swimming in a bathtub. There are no sun loungers out by the pool, it seems pointless them having one at all. • Hotel is on a noisy road with guests from opposite hotel stood outside shouting and singing until late into the night. The walls are paper thin so can hear everything from outside and inside the hotel. • when we were leaving we asked the receptionist if she could call us 2 taxis or a large taxi as there were 7 of us. She said no and that we had to walk down the street and try to find one ourselves. • After checking out they have a locker room to store your lugagge but you have to pay €8 per tiny locker that only fits one small case! • Travel cot in room was broken and unsafe but staff said they were unable to do anything about it. • Lifts were a nightmare, especially as we had a pushchair and were on the 7th floor so heavily relied on them. Were often waiting for ages to be able to get in. Overall for young people travelling with friends who are going to be out partying at night this would suit fine but definitely would not recommend for families or couples who want a relaxing break.

The hotel is very comfortable and comfortable and is very comfortable and comfortable and comfortable . The boss Karl was great when my phone was stealing to the beach ... He was very warning by giving me access to his computer and his phone to manage my situation ( pay attention go without anything on you to the beach because it is very tourist ) .... . Single but very clean room I recommend this accommodation and I would surely come back .

Let me put it this way. You would be better off committing a crime, getting arrested and spending night in jail being bummed by some large dude than spending a night at this hellhole. Who needs this amount of bleach to clean the room? What happened here before I got in? Shower had no cold water so either you dont shower or shower by slowly cooking under 10000 degree water. Staying on 3rd floor doeant mean you dont hear people talking and having a good time in the bar on ground floor. Room window doesn't close so its constantly 10 degrees in your room at night. And you hear everything happening in the street below. Want a remote control for your tv? That's €10. And breakfast is a fee slices of salami, bread and some unknown cereal.

Beim HM Ayron Park handelt es sich um ein gehobenes Ballermann Hotel (ich würde den Anteil der ”Partygäste” mit ca. 50% beziffern) welches fußläufig sowohl vom Megapark als auch vom Bierkönig erreichbar ist. Die gesamte Anlage ist sehr gepflegt und schön - die normalerweise für Spanien typische Gastfreundschaft hab ich jedoch vermisst - man war nicht unfreundlich aber in der Art der Kommunikation teilweise doch sehr bestimmt (was bei manchen Gästen vielleicht auch notwendig ist und dadurch möglicherweise bereits zur Routine geworden ist - man sollte hier versuchen zu differenzieren). Die Putzkräfte sind sehr gründlich und die Zimmer zum Glück relativ gut schallisoliert - lautes Gegröle der aktuellen Ballermann Hits kann man jedoch trotzdem immer wieder trotz geschlossenen Fenster vernehmen = also für einen Entspannungsurlaub ist das Hotel trotz mehreren schönen Poolanlagen (auch am Dach) und Wellness Bereich, nur bedingt geeignet. Das sollte einem aber bei dieser Lage ohnehin bewusst sein. Kulinarisch würde ich das Frühstück als ausgezeichnet bezeichnen - hier fehlt es wirklich an nichts - vom nach Wunsch zubereiteten Omelett, frischen Avocados, Lachs, Sekt bis hin zu sämtlichen Komponenten die man sich von einem reichhaltigen Frühstücksbuffet erwartet, gibt es hier alles. Die Speisen/Snacks die von uns am Pool konsumiert wurden, waren zwar in Ordnung, aber für den insgesamt doch gehobenen Anspruch des Hotels eher enttäuschend: Die Burgerpattys waren tot gebraten und die Salami Pizza hatte kaum Geschmack und war mehr als fettig. Bei den Getränke Preisen ist man preislich etwas höher angesiedelt - was für ein 5* Hotel auch in Ordnung ist - so kostet zB ein Aperol Spritz €10,- Ein Late Check Out am Abreisetag war nach mehrmaligen Nachfragen zwar möglich (gegen einen Aufpreis von €10,- pro Stunde für jedes Einzelzimmer), an der Kommunikation konnte man aber merken, dass das eher widerwillig angeboten wird. Wir haben gleich bei der Anreise nach diesem Service gefragt, wobei wir darauf verwiesen wurden, dass diesbezüglich am Abreisetag zwischen 10:15 -10:30 Uhr nochmal nachfragen soll (das sei das normale Prozedere - was mir am Tag vor der Abreise auch nochmal von einem anderen Mitarbeiter bestätigt wurde) Das Hotel wirke jetzt nicht vollständig ausgelastet (Ende Oktober) was diese Vorgehensweise dann doch etwas fragwürdig erscheinen lässt (immerhin ist der normale Check Out bereits um 11 Uhr - was bei einer negativen Antwort dann für unnötigen Stress sorgen würde). Zusammengefasst würde ich das Hotel wieder buchen - es war für unsere Männerrunde bestens geeignet.