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The biggest defect is not being able to smoke anywhere in the facility, and the food and cocktails are not up to the level of a hotel like this, otherwise to disconnect with the pool and the high-quality service and room

The hotel is badged as a 4 * but is probably nearer a 3 *, the staff are pleasant but the hotel itself is very tired. The pool tiles are coming off in large quantities, the poolside showers aren't fully working and the indoor pool and roof is in a very poor condition. The hotel itself shows signs of its former standards but that has lapsed, the food is a reasonable quality but there is a buffet only and is quite limited. The rooms are a good size and the cleaning staff are fantastic, the fixtures are quite tired although the bed was comfortable with very clean sheets, pillows etc. There is a very, VERY, prominent French company that organises activities around the hotel who play loud and (personal opinion) terrible dance music that is annoying every day. We repeatedly had to ask it to be turned down as they leave a large portable speaker poolside playing inappropriately loud and hard dance-music when they're not actually doing activities. It's location (if your room is mountain view) is good with a quiet and interesting view, it's a 15 minute, €18 taxi into Puerto Banus and there are nice restaurants a few minutes walk away but make sure that you've pre-bought a nightcap if you want one as we learned when returning one night just after 12 that we can't have any room service and all bars are closed. If Golf is your thing then be aware that whilst it's prominent on the website there is actually no golf course or any affiliation with any golf course available to the hotel. The one the hotel used to own is now privately owned and charges full non-member price which with a buggy and club hire is around €120 / person. In closing, whilst we enjoyed the holiday, the hotel is definitely in need of some TLC

It has been a wonderful stay at General! One thing I did not like, that when I arrived I had a photocopy of my credit card in front and behind. It would have been enough ahead and the truth, it is very delicate that the card numbers go around there in sight ..... Otherwise at reception, both day and afternoon the phenomenal treatment. Special attention to the people of the Bar who have always been attentive to the welfare of the client, having incredible details when one day I arrived late and did not know that the snack was closed and they provided me with dinner even after being closed. This was very much appreciated! Thank you very much to all !!

We booked very last minute, 48 hours before we arrived. The location suited us as we knew the area very well. We stayed on a Bed and Breakfast basis, we only had breakfast twice, however it was good, a good selection of hot and cold items, pastries and fruits too. The room was more than adequate for us for 7 days, and I am known to be fussy. Double vanity area in bathroom was really useful, it had everything we needed. Towels changed daily/when needed, same as sheets. Housekeeping were very good and the balcony was a good size with nice furniture. Pool area was fine, but we were early in the month so can imagine it gets busy. Bar serves on weekends only, again that may be a late April early May thing. Staff are all friendly too. Parking is 15€ a day but there was plenty of free on road parking in the area, so we didn't pay once. You can walk to a few places, including a supermarket, restaurant and bar but would suggest a car to explore the area and there are so many nice bars and restaurants within 5 min drive. Would recommend and return.

Winter stay, solo break from teenagers! Positive review - a solid 3 * hotel (it’s really not 4* just to manage expectation) pleasant and clean. I felt safe and relaxed. Other reviews mention food not being warm and I would avoid the hot food that’s been sat on hot plate - i would stick with either the freshly BBQ meat/fish (ask to wait for a fresh piece at the grill) or the fresh fruits, salads and breads. Fresh water is available from water machine so you don’t have to pay when in restaurant. There are lovely walks through streets of gorgeous villas and shopping centres (I walked up to Nabua Thai - amazing massage, highly recommend) There is an Aldi just up the street and I bought 8L drum of water and lunch time snacks from here (I was half board) The beach is in winter condition (plastic, rubbish etc, think of your garden in Uk winter) but was still lovely to walk along. I just missed the hot weather but I would have been very happy sat by the pool; beautiful and clean and comfy loungers. Lots of areas being renovated for summer but that didn’t impact me in any way. Lovely, nice value holiday, thank you.