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We stayed here 1 night after flying into Manchester airport late. The GPS took us to the hotel, but we could not find out how to get into the hotel. So frustrating. There is a taxi rank outside which serves the railway station opposite, and the hotel. No where to pull up and offload luggage. No hotel parking either. At 11:00 pm, after an international flight, this was the last thing we needed. Finally, we learned we had to park in the multi-story parking lot, and drag our luggage across to the hotel. Once we were in the hotel, we were greeted by friendly staff. Our room was lovely, and bed comfortable. Breakfast was good. I have food sensitivity issues, and the manager at breakfast was very helpful in guiding me as to what I could and couldn't eat. Food was good. Nice experience despite initial confusion.

I haven't even checked in or been to the hotel. I called to ask for a late check out and got a load of abuse from a really aggressive man called Horsen or Hussain or something. I told him I didnt like his tone aonhe replied ”well if you dont like my attitude or our conditions you shouldn't have made the booking in the first place”, I asked to speak with a manager to which he replied ”I am the manager so its tough”, I said that I was going to proceed in making a complaint to expedia about this to which he said ”its a non refundable reservation so your loss really”, I said that I would pop by the hotel the next day to talk about it in person to which he replied ”if you come through the doors I will call the police we dont want business of people like you that threatens to complain and give a bad review”. I think they are struggling, Gordon Ramsey its time to step in I think. OMG do not reserve here. I am trying to get a refund.

Not too bad for a 2 night stay. Hotel was clean, room was quite small, but warm and had ironing facilities and tea/coffee amenities. Old hotel but kept well. Staff were friendly. Show in room 28 had absolutely no pressure. Reported the matter but nobody came to sort it out. Room was not cleaned. Later saw a notice saying the rooms are only cleaned upon request. Well, that’s about it. Oh yeah! Nice fireplace in front of reception and bus stop just outside.

Had a superb stay here on Saturday 10 August. Lovely large room well equipped with all the facilities to make an overnight stay a real pleasure including espa bathroom products, Kenco coffee and Twinings tea - no expense spared! The bed was super comfortable and breakfast had a great selection of hot & cold items. Leisure facilities second to none. Shout out to Wendy & Robert on Reception for fantastic customer service and to Housekeeping because everywhere was spotless! Thanks for looking after me Village Hyde Team!