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The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!

Ice maker is ready on each floor. It’s come with water also. NO Fridge is a bit disappointed. Stay 5 days 4 Nights… not suggest staying in the summertime; you must request Fan. AirCon is only available at 10:00 p.m. If you complain, that no doubt that the response is more rapid than expected. But the problem remains the same. A fan may probably be available for you. No late check …my first time to request to pay for a late check such as 12:00. (Due to my train is at 14:00) All staffs are polite when approached and in a helpful attitude…BUT as I said. Everything remains unchanged. Good luck all

Good location about 5 minutes walk from Cardiff Central station. The room is small but big enough for sleeping. Cleaning once every 2 days. Amenity does not have toothpaste set. On the last day, the cleaning lady took my towel that was drying in the room by mistake. At one point, I wondered what would happen, but he kindly searched for me from among a large number of dry cleaners. Overall, customer service is a good impression.

This hotel is such fantastic value for money!!! With a free breakfast included in the room price and kitchen facilities that you can use to prepare your evening meal. Located close to a coach stop and train station, with a location that you can easily commute around Cardiff from. The only thing is that their toilet and shower facilities are not en-suite but outside of your room, a small sacrifice to endure for such a bargain. The rooms are clean and warm. The owners and staff were friendly, helpful and accommodating. There are ground floor rooms available which is helpful for those with mobility issues or young children. This will now be my go to hotel whenever I stay in Cardiff.

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

Disastrous first booking with trip.com! Travelled with my Daughter and her friend, arrived only to be told there was only a king size bed, room too small for the 3 of us. On booking, the search engine was defaulted to 2 adults, so this was amended accordingly. Thankfully there was a spare room.to accommodate at an additional cost of £30, oh and parking was £10! Not the budget stay I originally thought it to be. Please be careful. Accommodation top class, clean, fresh, beautiful with attention to detail.

The hotel was lovely and clean and the room was just what we needed after a long day of travelling. It would have been nicer if we had a bath In the room but that is just personal preference. It was clean and tidy and we had tea and coffee making facilities in the room. We were only a twenty minute walk from town a perfect distance to walk into town and walk back safely the route is well lit and pretty straight forward. The breakfast was fantastic and it is served overlooking the bay so a lovely morning view. The breakfast was buffet and we had multiple trips up and down to enjoy all the food. Our favourite was the pancake machine with the strawberry jam it was delicious.

Convenient location for both the train station and city centre. Walking distance to the castle and other tourist attractions. I got unlucky with pricing since I was unknowingly there during university graduations, so the price I paid definitely wasn't worth it, but their regular pricing seems fair.