Search Best Hotels in Grangetown

The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!

It was disappointing that our room contained zero information about the history of the hotel, or any information about the hotel at all. In fact, there is no information about the hotel in the public areas. Very odd because a good number of guests, like us, must come because of the history of the building. The management could take a leaf from the Telegraph Hotel in Coventry. Worst however was that there was no hot water in our room (237). We were told by reception to let the water run for 15 minutes! This only produced warm water and is incredibly wasteful for the environment. Worst of all was the black mould all round the bath. Really unforgivable. The jacuzzi bath was a bit odd in the context of a Victorian hotel. A proper shower and hot water should be the priority. In summary, having been looking forward to our stay, the Coal Exchange was a big disappointment.

Right next to the train station and within walking distance of the main shopping street. The reception staff were extremely friendly and helped me check in despite my early arrival. The reception was always manned even when the doors are locked at night. A few guests forgot their key and the staff would come out to help. Very quiet and cleanliness was top notched. Exceeded by expectations as a basic functional hotel. Will definitely book with the Sleeperz chain again.

probably the best hotel i’ve stayed in for just going to party! we had a lush time and hotel staff were amazing from start to finish, we felt so welcomed and had an amazing stay at this hotel the rooms are gorgeous and spacious, TV worked perfectly, we had coffee tea and hot chocolate and an ice machine right outside our room- talk about fancy. there was an amazing mirror light in the bathroom which gave out the best lighting! we was on the 11th floor and it was perfect, so quiet and such amazing views i cannot wait to stay here again 🤗

Good location about 5 minutes walk from Cardiff Central station. The room is small but big enough for sleeping. Cleaning once every 2 days. Amenity does not have toothpaste set. On the last day, the cleaning lady took my towel that was drying in the room by mistake. At one point, I wondered what would happen, but he kindly searched for me from among a large number of dry cleaners. Overall, customer service is a good impression.

Very good location and everything very good for its price. The only bad thing is that you can't leave your suitcases at the accommodation if you arrive before or leave after.

This hotel is such fantastic value for money!!! With a free breakfast included in the room price and kitchen facilities that you can use to prepare your evening meal. Located close to a coach stop and train station, with a location that you can easily commute around Cardiff from. The only thing is that their toilet and shower facilities are not en-suite but outside of your room, a small sacrifice to endure for such a bargain. The rooms are clean and warm. The owners and staff were friendly, helpful and accommodating. There are ground floor rooms available which is helpful for those with mobility issues or young children. This will now be my go to hotel whenever I stay in Cardiff.

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.