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We just spent a few days at the Forest of Arden Marriott Hotel in Coventry England. Michele and I were absolutely delighted and impressed with the level of hospitality and customer service that I felt compelled to write about our experience . From the moment we arrived and throughout our stay , we were provided with the most amazing service and had a wonderful experience with the beverage manager, Franklin, our waitress, Gowri, and our beverage controller, Aslam. You guys make an outstanding team. I can’t wait to return. We highly recommend this resort !!! Mark and Michele McCauley

From the moment we checked in we found all the staff friendy greeted with smile and eye contact, the room was spotless we ate at the hotel in the evening took advantage of the 3 course set meal deal that was good value.Breakfast was very good plenty to choose from. We used the complimentary transfer to the airport and again the driver was very friendly and helpful . Overall a great stay and will be using this hotel again in September.

Every member of the Hilton Team we met during our stay were fabulous- receptionist, bar staff, executive lounge team, Brightsmith Restaurant, house keeping, breakfast, concierge - all keen to help, have a pleasant chat and a laugh- yet continue to work and remain professional - very tuned in to guests and the guest experience. A credit to themselves and the hotel. Our room was exceptionally clean and I have to say the bed and pillows were the best I have ever slept in, amazing. The hotel was busy which added to the atmosphere and buzz. Yet the bedrooms were really quiet. In my opinion The Metropole has the edge over other hotels. We stayed here a few years ago and it still has that 'plush' appeal, it is a treat to stay here - it was like coming home and we intend not leave it so long before we return again. Thank you all.

As soon as you go into the revolving door you are hit by a clean fresh sent. The hotel downstairs feels modern and clean. Check in was quick and easy and we got a free complementary cocktail each as it was our first time staying at Moxy. Our room was brilliant with motion lighting under the bed and switches at the bed side for other soft lights. The view of the lake and fountain was great. Perfect location to the NEC Birmingham and across the lake you have lots of eateries. We would stay here again if ever going to the NEC.

The nicest part of the hotel is the bar. Other than that I see no reason to stay here. The check-in desks are informal islands, the size of a dinner table where they check two guests in at the same time. So you are shoulder to shoulder with another guest and trying to make out your portion of two simultaneous conversations. When I got to my room, it was warm and stinky. I tried turning on the ventilation system, but it would not work. Called reception, they said they’d send somebody up to look at it. I waited over half an hour, nobody showed, so I called reception again. No answer. Over the next 15 minutes I tried a few more times, still no answer. So I figured I’d go downstairs to see what’s going on. The three reception clerks were just standing there chatting amongst themselves, no guests waiting. I guess they couldn’t be bothered to answer the phone. Anyway, now that I was at reception and explained the situation again, they gave me another room. That room had some really old, worn furniture and was actually a bit smaller than my original room. My punishment for requesting a decent room I guess. We had booked two rooms and the other room was very cold throughout the stay, with the air conditioner running hard all the time. Changing the settings on the thermostat has no effect. Breakfast was mediocre in offering. For a big room, there was only one coffee machine working. The queue was about 20 people deep at one point. Some of the warm food on the buffet was clearly not being warmed and had cooled to room temp, which is probably a food safety issue. We had requested a late checkout, were told 2pm, but keycards stopped working at 1pm. If you are looking to stay here because you want to be next to the shopping mall, be sure to check out the mall’s website first, it is quite small, and does not offer women’s apparel. There is also not much else to do in the area. I feel that this hotel is very expensive for what it has to offer. The rooms are worn out and uncomfortable and the staff that can’t be bothered to put in the slightest effort to make things right. They are probably just as frustrated working in this place as the guests are that stay here.

Hotel location is good, but no Novotel is close to the airport. Novotel is walking at the door of the airport glass door for a minute. This hotel is to take the airport light rail for three minutes, then get off the train for ten minutes to walk through the exhibition hall. The exhibition hall is about five minutes walk. Remember that the hotel entrance is at the pizza shop. After entering the door, the elevator is on the second floor. It is the lobby, don't go wrong or circle. The breakfast is very suitable for the Chinese stomach, and the variety is very rich. I live here because I want to participate in the cake show every November. The picture is that it is convenient to go to the exhibition hall without going too far, otherwise the mobile phone is tired. Actually, it is also very tired, stop and go all the way. The hotel is actually a Shanghai-like Heshenghui, a big shopping mall. The hotel reception is in the corner of the second floor of the shopping mall. The guest room is inside the corner building built outside the main building. I feel that the floor of the guest room is built instead of cement, but the quality is very good. . There are not many stores in the mall, the British consumption is not high in the country, and there is a little bit of Colombia in the north. It feels high consumption. There are very few other shops. There is a coffee shop costa in the mall. You can buy a sandwich clerk to help you heat up. The huge sandwich is delicious. There is a specialty store in the Swiss Lotus chocolate, and it is more cost-effective to sell chocolate. Finally, the check-out of this hotel is not to check the room, the room card can go directly to the front desk.

Very close to the work address, the traffic is convenient, but you have to rent a car. The next day I knew that it was a hotel where Indians were setting it down. Breakfast is too general, even coffee is washed.

It's a chain hotel close to a busy airport, so: A/ You should expect a noisy night from aircraft and a busy road outside or B/ Ibis should have spent a bit more on noise insulation. Whichever your view, it was a night disturbed by noise from outside. My view was A, up until 1am and I veered towards B thereafter. That said, it was immaculately clean and the staff I encountered were polite, helpful and cheerful. It is, as I say, close to the airport and I booked it with the idea that I could walk from Birmingham International railway station to the Ibis. And I could walk from Ibis to the departure gate. In theory, yes I could have done that, but given the types of roads I would have had to walk along, I would have been in mortal peril if I had tried. A £6 Bolt fare each way should be added on to the cost of your stay as the nearest bus stop is almost as far away from the hotel as the airport itself and requires a similar walk along dangerous roads for pedestrians. To be fair, all of this was fine. I would have liked to know beforehand, though. Of all the budget chains I think Ibis is, generally, my favourite.

Great hotel to stay in if you are traveling for work. Pool and jacuzzi is always a bonus. Great food in the Burgundy restaurant, but don't order Tiramusu (it's too creamy, no taste of coffee or alcohol - very bad)! Staff members are friendly, let us stay for an extra hour, which was nice.

Very lucky find on Google. Flew from Birmingham early and due to lots of night closures on motorways decided to go down the day before. Great find. Excellent hosts, very clean rooms and quiet. The parking and shuttle service to airport was also excellent. Can’t find any faults to mention. Will definitely use this place again if we fly from Brum. Don’t hesitate to stay here.